Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Retail
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Abc Emporio | Retail | 1000 | $250M | India | Cloudflare | Cloudflare CDN | Content Delivery Network | 2023 | n/a | ||
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Abc Emporio | Retail | 1000 | $250M | India | Chaport | Chaport | Chatbots and Conversational AI | 2019 | n/a | In 2019, Abc Emporio implemented Chaport on its public website. Abc Emporio implemented Chaport in 2019 as its Chatbots and Conversational AI layer to handle customer service and online sales support, positioning Chaport as the primary conversational channel on abcemporio.com. The Chaport deployment uses a browser-embedded chat widget and a web-based agent console typical for Chatbots and Conversational AI implementations, configured with message templates, proactive greeting logic, visitor context capture, and chat transcript logging. Functional capabilities implemented include canned responses for common inquiries, session-based visitor tracking, file sharing within chats, and structured routing to live agents when automated handling reaches escalation thresholds. Integration surface is scoped to the company website via an embed script and the agent-facing web console, providing a direct channel between site visitors and customer-facing teams. Operational coverage is focused on the online storefront on abcemporio.com and is used by customer support and online sales personnel in Abc Emporio, reflecting a web-first conversational footprint rather than an omnichannel telephony deployment. Governance and workflow changes center on standardizing chat handling procedures, defining escalation paths from automated responses to human agents, and maintaining chat transcript archives for quality reviews. Chaport is configured to support agent handoffs, message templates managed by support leads, and role-based access for moderators, aligning the Chatbots and Conversational AI implementation with Abc Emporio business functions for customer service and e-commerce support. | |
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Retail | 1000 | $250M | India | Google Tag Manager | Tag Management | 2019 | n/a |
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Retail | 1500 | $500M | United States | UKG | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting,Applicant Tracking System | 2016 | n/a |
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Retail | 1500 | $500M | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2010 | n/a |
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Retail | 1500 | $500M | United States | Oracle | Oracle Retail Customer Engagement Cloud | Customer Engagement | 2017 | n/a |
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Retail | 1500 | $500M | United States | Oracle | Oracle Retail Xstore Point-of-Service | Point Of Sale | 2017 | n/a |
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Retail | 1500 | $500M | United States | HubSpot | Hubspot CRM | CRM | 2018 | n/a |
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Retail | 1500 | $500M | United States | Microsoft | Microsoft 365 | Collaboration | 2015 | n/a |
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Retail | 1500 | $500M | United States | Flexential | Flexential Cloud | Application Hosting and Computing Services | 2016 | n/a |
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