Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Milkman Italy	Transportation	40	$4M	Italy	WorkWave	WorkWave Route Manager	Route Accounting	2018	n/a	In 2018 Milkman Italy implemented WorkWave Route Manager as a Route Accounting solution to support last-mile e-commerce delivery operations across Milan, Rome and Bologna. The deployment centered on automated route planning and execution to align delivery windows with customer expectations and merchant needs. WorkWave Route Manager was instrumented using its APIs to embed route optimization directly into Milkman Italy’s customer-facing delivery app, enabling programmatic route generation, driver instructions, and schedule orchestration. Configuration leveraged standard Route Accounting capabilities such as routing optimization, schedule sequencing, and mobile delivery workflows to organize daily dispatch and in-field operations. Integration work focused on API-driven connectivity between the route engine and the delivery application, creating a unified flow from order acceptance to driver assignment and customer notification. Operational scope covered delivery operations and customer service processes in the named Italian cities, with implementation supporting merchant-facing delivery options and merchant conversion objectives. The deployment delivered explicit operational outcomes, achieving a 98% on-time arrival rate, reducing customer service calls and rescheduling, and increasing delivery flexibility and conversion for merchants. Governance emphasis was placed on operationalizing routing policies and customer communication workflows to sustain the improved on-time performance.
Milkman Italy	Transportation	40	$4M	Italy	WorkWave	WorkWave Route Manager GPS	Route Accounting	2018	n/a	In 2018 Milkman Italy deployed WorkWave Route Manager GPS as the core routing engine, leveraging Route Accounting capabilities to manage route planning and execution for consumer eCommerce last mile delivery in Italy. The implementation focused on city operations in Milan, Rome and Bologna and was positioned to instrument real time GPS telemetry for ETA accuracy and delivery outcomes. WorkWave Route Manager GPS was integrated via routing APIs to feed route plans and live GPS coordinates into Milkman’s delivery platform, enabling automated ETA calculations, dynamic route adherence monitoring and customer rescheduling workflows. Configuration emphasized routing logic, GPS-enabled ETA generation and customer-facing reschedule controls to support eCommerce fulfillment flows. Operational coverage included dispatch, delivery operations and customer service teams, who used the system to monitor live runs and accept customer change requests. The deployment architecture relied on API-driven routing data and GPS telemetry to close the loop between planned routes and on-street performance, providing real time visibility for operations. Governance centered on operationalizing route adherence and customer rescheduling within daily delivery workflows, with rollout targeted at urban delivery sites in the three named cities. Outcomes reported by the vendor include improved ETA accuracy and a 98% on time arrival rate in Milan, Rome and Bologna, supporting Milkman Italy’s consumer eCommerce delivery objectives.
	Transportation	40	$4M	Italy	SIA	SIA WorkWave	Route Accounting	2018	n/a
	Distribution	250	$30M	United States	Epicor	Epicor Building Supply	Inventory Management	2018	n/a
	Distribution	250	$30M	United States	Epicor	Epicor WMS	Warehouse Management	2018	n/a
	Distribution	20	$5M	Ireland	hqSoftware	hqWMS	Warehouse Management	2014	n/a
	Leisure and Hospitality	50	$6M	United States	ChowNow	ChowNow	Order Management	2017	n/a
	Manufacturing	30	$4M	United States	Odoo	Odoo Inventory	Inventory Management	2021	n/a
	Life Sciences	1089	$191M	Indonesia	Oracle	Oracle E-Business Suite Order Management	Order Management	2014	n/a
	Life Sciences	1089	$191M	Indonesia	Oracle	Oracle E-Business Suite Inventory Management	Inventory Management	2014	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Milkman Italy

Transportation

$4M

Italy

WorkWave

WorkWave Route Manager

Route Accounting

2018

n/a

In 2018 Milkman Italy implemented WorkWave Route Manager as a Route Accounting solution to support last-mile e-commerce delivery operations across Milan, Rome and Bologna. The deployment centered on automated route planning and execution to align delivery windows with customer expectations and merchant needs. WorkWave Route Manager was instrumented using its APIs to embed route optimization directly into Milkman Italy’s customer-facing delivery app, enabling programmatic route generation, driver instructions, and schedule orchestration. Configuration leveraged standard Route Accounting capabilities such as routing optimization, schedule sequencing, and mobile delivery workflows to organize daily dispatch and in-field operations. Integration work focused on API-driven connectivity between the route engine and the delivery application, creating a unified flow from order acceptance to driver assignment and customer notification. Operational scope covered delivery operations and customer service processes in the named Italian cities, with implementation supporting merchant-facing delivery options and merchant conversion objectives. The deployment delivered explicit operational outcomes, achieving a 98% on-time arrival rate, reducing customer service calls and rescheduling, and increasing delivery flexibility and conversion for merchants. Governance emphasis was placed on operationalizing routing policies and customer communication workflows to sustain the improved on-time performance.

Milkman Italy

Transportation

$4M

Italy

WorkWave

WorkWave Route Manager GPS

Route Accounting

2018

n/a

In 2018 Milkman Italy deployed WorkWave Route Manager GPS as the core routing engine, leveraging Route Accounting capabilities to manage route planning and execution for consumer eCommerce last mile delivery in Italy. The implementation focused on city operations in Milan, Rome and Bologna and was positioned to instrument real time GPS telemetry for ETA accuracy and delivery outcomes. WorkWave Route Manager GPS was integrated via routing APIs to feed route plans and live GPS coordinates into Milkman’s delivery platform, enabling automated ETA calculations, dynamic route adherence monitoring and customer rescheduling workflows. Configuration emphasized routing logic, GPS-enabled ETA generation and customer-facing reschedule controls to support eCommerce fulfillment flows. Operational coverage included dispatch, delivery operations and customer service teams, who used the system to monitor live runs and accept customer change requests. The deployment architecture relied on API-driven routing data and GPS telemetry to close the loop between planned routes and on-street performance, providing real time visibility for operations. Governance centered on operationalizing route adherence and customer rescheduling within daily delivery workflows, with rollout targeted at urban delivery sites in the three named cities. Outcomes reported by the vendor include improved ETA accuracy and a 98% on time arrival rate in Milan, Rome and Bologna, supporting Milkman Italy’s consumer eCommerce delivery objectives.