Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Healthcare
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Aditya Birla Health Insurance | Healthcare | 51120 | $6.0B | India | Oracle | Oracle PeopleSoft HCM | Core HR | 2015 | n/a | ||
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Aditya Birla Health Insurance | Healthcare | 51120 | $6.0B | India | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2021 | n/a | In 2021, Aditya Birla Health Insurance implemented Microsoft Dynamics 365 Customer Engagement to centralize Customer Engagement workflows under a program named Microsoft Dynamic CRM 360. The initiative delivered three purpose built modules: a Case module for the Contact Center team, a Renewal module for the Persistency team, and a Lead module for the Sales team, enabling tracking of individual and interdepartmental activities. The Case module provides case management, contact tracking, and queue based assignment for Contact Center agents, while the Renewal module supports renewal tracking and persistency workflows used by the Persistency team to manage policy lifecycle events. The Lead module supports lead capture, assignment, and sales activity tracking for the Sales team, and automated reports were prepared to meet user reporting requirements and operational visibility needs. Microsoft Dynamics 365 Customer Engagement was configured using standard Dynamics entities, business process flows, and role based security to reflect Contact Center, Persistency, and Sales role models. The solution followed Microsoft cloud SaaS deployment patterns consistent with Microsoft Dynamics 365 Customer Engagement, leveraging configurable forms, workflow automation, and server side business logic to standardize cross team processes. The Microsoft Dynamic CRM 360 program encompassed development, configuration, and automation to enable coherent activity tracking across teams. Delivery governance mandated a 12 step SDLC cycle for each change request, including CR and functional specification review and change suggestions to meet exact user requirements. Project staffing and operational responsibilities included coordination with business users, prioritization and resolution of production issues within timelines, management of a delivery team of three developers, one business analyst, and one senior support resource, and oversight of the testing team to meet release schedules. Recurring issues were analyzed and permanent fixes were implemented as part of ongoing support and maintenance. Operationally the implementation targeted Contact Center, Persistency, and Sales departments within Aditya Birla Health Insurance, aligning Microsoft Dynamics 365 Customer Engagement with core customer engagement business functions. The deployment unified case, renewal, and lead management on Microsoft Dynamics 365 Customer Engagement to provide a single platform for customer facing workflows and interdepartmental coordination. | |
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Healthcare | 51120 | $6.0B | India | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2018 | n/a |
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Healthcare | 51120 | $6.0B | India | SAP | SAP Portfolio and Project Management | Project Portfolio Management | 2019 | n/a |
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Healthcare | 10 | $1M | India | GoDaddy | GoDaddy | Application Hosting and Computing Services | 2019 | n/a |
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Healthcare | 25 | $3M | India | OVHcloud | OVHcloud | Application Hosting and Computing Services | 2018 | n/a |
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Healthcare | 23 | $1M | India | Google Workspace (Formerly Google G-Suite) | Collaboration | 2016 | n/a |
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Healthcare | 23 | $1M | India | GoDaddy | GoDaddy | Application Hosting and Computing Services | 2022 | n/a |
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Healthcare | 10 | $1M | India | Google Workspace (Formerly Google G-Suite) | Collaboration | 2015 | n/a |
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Healthcare | 14 | $1M | India | Google Workspace (Formerly Google G-Suite) | Collaboration | 2013 | n/a |
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