Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Sanlam Private Wealth	Insurance	310	$30M	South Africa	Scorebuddy	Scorebuddy Call Center Quality Assurance	Workforce Management	2025	n/a	In 2025, Sanlam Private Wealth implemented Scorebuddy Call Center Quality Assurance in its client resolution and contact centre operations in South Africa. The deployment is categorized as Workforce Management and targeted standardization of quality assurance practices to increase consistency across teams and support higher customer satisfaction scores. Sanlam Private Wealth used the implementation to centralize QA governance for client-facing contact workflows within its insurance operations. The implementation leveraged Scorebuddy Call Center Quality Assurance scorecards and analytics capabilities to codify evaluation criteria and create a single source of truth for agent assessments. Configuration work focused on role-based scorecards for client resolution agents, evaluation workflows for coaching and calibration, and dashboarding to surface trends for quality managers. These functional modules established repeatable QA cycles and automated parts of the evaluator workflow consistent with Workforce Management practices. Operational scope covered the client resolution department and broader contact centre operations in South Africa, with governance changes to embed standardized QA processes, regular evaluator calibration, and structured review cadences. Business functions impacted included contact centre quality assurance, agent coaching, and frontline customer service management. The program was positioned to increase consistency across teams and to boost CSAT through analytics-driven feedback and standardized scorecard assessments.
Sanitarium Health Food Company	Consumer Packaged Goods	2000	$220M	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2015	n/a
	Consumer Packaged Goods	2500	$1.0B	Canada	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	n/a
	Oil, Gas and Chemicals	41823	$13.1B	Sweden	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Oil, Gas and Chemicals	102	$148M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Oil, Gas and Chemicals	1236	$922M	Australia	INX Software	INX InFlight	Workforce Management	2019	n/a
	Oil, Gas and Chemicals	1236	$922M	Australia	INX Software	INX InTuition	Learning and Development,Workforce Management	2019	n/a
	Consumer Packaged Goods	17662	$4.8B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2017	n/a
	Non Profit	13000	$1.1B	United Kingdom	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a
	Education	2500	$389M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Sanlam Private Wealth

Insurance

310

$30M

South Africa

Scorebuddy

Scorebuddy Call Center Quality Assurance

Workforce Management

2025

n/a

In 2025, Sanlam Private Wealth implemented Scorebuddy Call Center Quality Assurance in its client resolution and contact centre operations in South Africa. The deployment is categorized as Workforce Management and targeted standardization of quality assurance practices to increase consistency across teams and support higher customer satisfaction scores. Sanlam Private Wealth used the implementation to centralize QA governance for client-facing contact workflows within its insurance operations. The implementation leveraged Scorebuddy Call Center Quality Assurance scorecards and analytics capabilities to codify evaluation criteria and create a single source of truth for agent assessments. Configuration work focused on role-based scorecards for client resolution agents, evaluation workflows for coaching and calibration, and dashboarding to surface trends for quality managers. These functional modules established repeatable QA cycles and automated parts of the evaluator workflow consistent with Workforce Management practices. Operational scope covered the client resolution department and broader contact centre operations in South Africa, with governance changes to embed standardized QA processes, regular evaluator calibration, and structured review cadences. Business functions impacted included contact centre quality assurance, agent coaching, and frontline customer service management. The program was positioned to increase consistency across teams and to boost CSAT through analytics-driven feedback and standardized scorecard assessments.