Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Polar Semiconductor, LLC	Manufacturing	800	$160M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
Cigna UK	Insurance	1579	$160M	United Kingdom	OpenText	OpenText Qfiniti	Workforce Management	2018	n/a	In 2018, Cigna UK deployed OpenText Qfiniti within its Workforce Management estate to formalize call recording and agent monitoring across contact center and telephony operations. The rollout targeted offices in Glasgow, Greenock, Plymouth, Antwerp, Madrid, Dubai, Shanghai and Lebanon, aligning the application with enterprise telephony administration and reporting functions. OpenText Qfiniti was configured to manage agent logins, virtual stations and team and supervisor profiles, and to host credit card masking policies and Qfiniti agent monitor controls for muting calls. The implementation included CMS installation and configuration for manager reporting on active agents, and operationalized modules for call recording, agent session management and policy-based masking and monitoring. The deployment operated alongside Avaya telephony administration and Avaya CMS Supervisor workflows, with explicit work to create and map phone extensions, agent skills, non DDi and DDi stations and agent groups to Qfiniti recording and reporting objects. The broader infrastructure supporting the Qfiniti deployment included XenMobile and Citrix Secure Hub for mobile device management of corporate iPhones, Vodafone and VCOL administration for SIM provisioning, HPSM for incident and call management, Citrix Thin Client Director, Cisco AnyConnect RSA VPN token management, Active Directory, Exchange 2013 administration and SCCM based endpoint management. Operational governance emphasized production support and knowledge transfer, with creation of version controlled procedure documentation on SharePoint, training of first level telephony staff within the service desk and ongoing administration of agent, team and supervisor configurations in both Qfiniti and Avaya CMS. The implementation therefore tied OpenText Qfiniti to core telephony administration, reporting and workforce monitoring business functions under a coordinated operational support model.
	Professional Services	1000	$160M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2015	n/a
	Professional Services	450	$160M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2018	n/a
	Healthcare	1300	$160M	Australia	nimbus Cloud	nimbus Time2Work	Workforce Management	2014	n/a
	Non Profit	2217	$161M	Australia	Allocate Software	Allocate Optima	Workforce Management	2016	n/a
	Transportation	381	$161M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2018	n/a
	Transportation	800	$161M	New Zealand	ReadyTech	Ready Workforce	Workforce Management	2025	n/a
	Education	1800	$162M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Healthcare	1588	$163M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2018	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Polar Semiconductor, LLC

Manufacturing

800

$160M

United States

UKG

UKG Workforce Central (ex Kronos Workforce Central)

Workforce Management

2014

n/a

Cigna UK

Insurance

1579

$160M

United Kingdom

OpenText

OpenText Qfiniti

Workforce Management

2018

n/a

In 2018, Cigna UK deployed OpenText Qfiniti within its Workforce Management estate to formalize call recording and agent monitoring across contact center and telephony operations. The rollout targeted offices in Glasgow, Greenock, Plymouth, Antwerp, Madrid, Dubai, Shanghai and Lebanon, aligning the application with enterprise telephony administration and reporting functions. OpenText Qfiniti was configured to manage agent logins, virtual stations and team and supervisor profiles, and to host credit card masking policies and Qfiniti agent monitor controls for muting calls. The implementation included CMS installation and configuration for manager reporting on active agents, and operationalized modules for call recording, agent session management and policy-based masking and monitoring. The deployment operated alongside Avaya telephony administration and Avaya CMS Supervisor workflows, with explicit work to create and map phone extensions, agent skills, non DDi and DDi stations and agent groups to Qfiniti recording and reporting objects. The broader infrastructure supporting the Qfiniti deployment included XenMobile and Citrix Secure Hub for mobile device management of corporate iPhones, Vodafone and VCOL administration for SIM provisioning, HPSM for incident and call management, Citrix Thin Client Director, Cisco AnyConnect RSA VPN token management, Active Directory, Exchange 2013 administration and SCCM based endpoint management. Operational governance emphasized production support and knowledge transfer, with creation of version controlled procedure documentation on SharePoint, training of first level telephony staff within the service desk and ongoing administration of agent, team and supervisor configurations in both Qfiniti and Avaya CMS. The implementation therefore tied OpenText Qfiniti to core telephony administration, reporting and workforce monitoring business functions under a coordinated operational support model.