Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Healthcare
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Modivcare | Healthcare | 21200 | $2.8B | United States | Genesys | Genesys Cloud CX | Call Center | 2024 | n/a | ||
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Modivcare | Healthcare | 21200 | $2.8B | United States | Genesys | Genesys QMS | Quality Management | 2024 | n/a | In 2024, Modivcare implemented Genesys QMS as part of its Genesys Cloud deployment in the United States to modernize member-facing contact center operations. The implementation targeted high-volume healthcare and CRM interactions, with the contact center handling millions of monthly interactions as part of the deployment scope. Genesys QMS was configured alongside speech and text analytics and AI voicebots and chatbots, with explicit deployment of workforce engagement management capabilities. Functional modules included quality management tools for interaction capture and centralized QA scoring, speech and text analytics for automated sentiment and compliance signals, and coaching workflows driven by analytics insights to support agent performance and workforce engagement. Operational coverage focused on Modivcare’s member-facing contact centers in the United States, impacting contact center operations, quality assurance teams, and workforce management functions. The deployment integrated interaction analytics with QA workflows and workforce engagement to align coaching, scheduling, and evaluation processes across sites, establishing centralized quality governance and analytics-driven sampling for review and remediation. The Genesys QMS implementation supported outcomes cited by the vendor, including higher quality scores, reduced handle times, and improved teammate retention. The narrative centers on Quality Management as the Apps Category, with Genesys QMS delivering quality, analytics, and workforce engagement capabilities within Modivcare’s healthcare contact center environment. | |
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Healthcare | 11000 | $2.8B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2004 | n/a |
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Healthcare | 11000 | $2.8B | United States | UKG | UKG Workforce Central Payroll (ex Kronos Workforce Payroll) | Payroll | 2011 | n/a |
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Healthcare | 11000 | $2.8B | United States | Infor | Infor Lawson Benefits Administration | Benefits Administration | 2017 | n/a |
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Healthcare | 11000 | $2.8B | United States | UKG | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | 2011 | n/a |
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Healthcare | 11000 | $2.8B | United States | Infor | Infor Lawson HCM | Core HR | 2017 | n/a |
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Healthcare | 11000 | $2.8B | United States | Adobe Systems | Adobe Audience Manager | Data Management Platform | 2018 | n/a |
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Healthcare | 11000 | $2.8B | United States | Lotame | Lotame DMP | Data Management Platform | 2013 | n/a |
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Healthcare | 11000 | $2.8B | United States | Amazon Web Services (AWS) | Amazon EC2 | Application Hosting and Computing Services | 2014 | n/a |
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