List of Epic Resolute Customers
Epic Systems
1979 Milky Way,
Verona, 53593, WI,
United States
Verona, 53593, WI,
United States
1 608-271-9000
Professional Services
14000
$5.8B
Since 2010, our global team of researchers has been studying Epic Resolute customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epic Resolute for Payment Integrity from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epic Resolute for Payment Integrity include: CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Mayo Clinic, a United States based Healthcare organisation with 80221 employees and revenues of $17.90 billion, Intermountain Health, a United States based Healthcare organisation with 64000 employees and revenues of $16.10 billion, Cleveland Clinic, a United States based Healthcare organisation with 82608 employees and revenues of $15.94 billion, NYU Langone Health, a United States based Non Profit organisation with 51000 employees and revenues of $8.30 billion and many others.
Contact us if you need a completed and verified list of companies using Epic Resolute, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epic Resolute customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aspirus Wausau Hospital | Healthcare | 7000 | $2.1B | United States | Epic Systems | Epic Resolute | Payment Integrity | 2010 | n/a |
In 2010, Aspirus implemented Epic Resolute to support Payment Integrity and enterprise revenue cycle operations across its ambulatory and acute footprint, including over 60 clinics and 7 hospitals. Epic Resolute was deployed as the core Resolute Professional Billing platform to centralize billing workflows and integrate with registration and scheduling modules.
The deployment included configuration and certification across multiple Epic modules, specifically Prelude for registration, Cadence for scheduling, Grand Central for ADT, Referrals, Welcome, Data Courier, Bridges, Electronic Eligibility, Cache system administration, Security, EVS, and e-Signature functionality. The implementation used Resolute Professional Billing with a Single Billing Office, SBO, configuration to consolidate professional billing workflows and support centralized charge capture and claim preparation.
Integrations referenced in the implementation included Data Courier and Bridges for interfacing, Electronic Eligibility checks, and MyChart billing enrollment and messaging, with Community Connect tools used when deploying Epic applications into new clinic and hospital settings. The team supported build migration and upgrade environment strategies to move functionality to current Epic standards and to deploy new functionality as clinics and hospitals were onboarded.
Governance and operationalization were managed through cross-functional IT and business collaboration, with IT leads participating in go-life planning and SBO implementation for seven service areas in 2017. Analysts provided ongoing support for user records, user roles, provider records, Sherlock and Nova Constellation processes, and prioritized optimization requests with business stakeholders, while mentoring other analysts on Revenue Cycle and integrated issue resolution.
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Austin Regional Clinic | Healthcare | 2000 | $300M | United States | Epic Systems | Epic Resolute | Payment Integrity | 2019 | n/a |
In 2019, Austin Regional Clinic implemented Epic Resolute for Payment Integrity to extend revenue cycle functions into patient check-in and billing workflows. The deployment centered on Resolute as the Payment Integrity application supporting billing teams and revenue cycle analysts, with configuration work informed by concurrent Epic modules used across the organization.
The implementation included close configuration and testing alongside Prelude, Welcome, Identity, Real Time Eligibility, Cadence, EpicCare Ambulatory, and MyChart, with staff building, testing, and debugging in Prelude and Welcome. Functional capabilities emphasized patient registration and payment collection workflows, interactive face sheet design in Prelude, and Welcome based reporting for patient usage and payment collection.
Integrations and operational coverage were explicit, with on-site kiosk stations rolled out across six clinics for Welcome check-in, and an integration with the Notable Registration bot feeding registration data into Epic workflows. Operational scope included billing and clinical teams, revenue cycle analysts, EMR analysts, IT, staff development, and project coordinators, and the work intersected with broader initiatives such as telemedicine implementation.
Governance and sustainment tasks were embedded in the rollout, with analysts providing support to all user levels and ongoing monitoring and optimization of Epic system performance. Staff completed Epic proficiencies in Welcome 2019 and Identity 2019, and a Prelude certification in 2020, and the environment was maintained through Epic upgrades through to the 2021 version.
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Bayhealth | Healthcare | 4200 | $978M | United States | Epic Systems | Epic Resolute | Payment Integrity | 2015 | n/a |
In 2015, Bayhealth implemented Epic Resolute to address Payment Integrity across its revenue cycle functions and health information management operations. The deployment emphasized Epic Resolute Hospital Billing capabilities and data capture workflows aligned to hospital charge capture and claims preparation.
Configuration prioritized the Resolute Hospital Billing module and the Clarity Data Model for reporting and analytics. Epic Resolute was configured to capture transactional billing events, manage billing workflows, and persist normalized charge and patient data into Clarity to support business intelligence and access and revenue applications analysis.
Operational ownership was concentrated in revenue cycle, billing, and health information management teams, supported by Epic Access and Revenue Applications analysts and Business Intelligence developers. Ongoing in house analyst stewardship is evidenced by continuous role coverage since March 2015 and Epic certification in the Clarity Data Model for Resolute Hospital Billing, Health Information Management, and the Clinical Data Model.
Governance focused on application configuration control, Clarity based reporting governance, and analyst led issue triage and workflow orchestration for billing and HIM processes. Epic Resolute was used to centralize Payment Integrity related control points through standardized billing workflows, data model normalization, and centralized reporting under internal BI governance.
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Baylor College of Medicine | Education | 3586 | $2.5B | United States | Epic Systems | Epic Resolute | Payment Integrity | 2016 | n/a |
In 2016, Baylor College of Medicine implemented Epic Resolute for Payment Integrity. The rollout focused on embedding Epic Resolute into the institution's Access and Revenue Cycle application set that supports Baylor College of Medicine clinical departments and affiliated institutions, with operational ownership provided by Access and Revenue Cycle analysts responsible for daily maintenance and production promotion.
Epic Resolute was deployed alongside Epic Prelude and Epic Cadence, reflecting a coupled configuration for registration, scheduling and core revenue processing workflows. Staff certifications and role assignments included Epic Prelude certification and analyst coverage for multiple Epic applications including Cadence and SBO PB, while a revenue lead role was documented for the Kaleidoscope implementation, aligning revenue integrity workstreams with the Payment Integrity application.
Operational practices included build promotion and release management via a Data Courier Promoter role, documented build fixes, and formal task and issues logging to support installations, conversions and system maintenance. Analysts provided training, help desk support and created Knowledge Base articles to codify configuration, operational procedures and troubleshooting guidance for Epic Resolute.
Project governance emphasized cross-functional coordination with BCM revenue cycle staff and affiliated institutions to assess and define operational workflows and system requirements. Analysts participated in project management activities for clinical systems, served as system resources during implementations, and maintained ongoing operational analysis and support for Access and Revenue Cycle capabilities.
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Boston Medical Center | Healthcare | 15000 | $2.4B | United States | Epic Systems | Epic Resolute | Payment Integrity | 2020 | n/a |
In 2020, Boston Medical Center implemented Epic Resolute in the Payment Integrity category, aligning the application with enterprise professional billing and revenue cycle controls. The deployment was managed through the Enterprise Business Systems organization, with staffing and governance designed to bridge technical and clinical domains within the hospital environment.
The implementation centered on Epic Resolute professional billing configuration, including setup of claim adjudication workflows, payment posting routines, and rules-based integrity checks consistent with Payment Integrity functionality. Configuration work focused on resolving professional billing workflow gaps and establishing validation and editing logic to support accurate claims lifecycle processing.
Integration work emphasized standard clinical and administrative interfacing, leveraging HL7-oriented interoperability patterns to connect Resolute with clinical systems and to support downstream claims routing and payer feeds. Operational coverage included professional billing teams and cross-functional revenue cycle stakeholders, with the Applications Analyst III role acting as technical liaison to business owners and vendors during build, testing, and rollout phases.
Governance and process responsibilities were formalized under the Applications Analyst III role, which provided technical guidance, business process expertise, project planning, and documentation for complex changes. The role's scope included advising on configuration decisions, coordinating cross-department testing, and supporting go-live stabilization for Epic Resolute in Payment Integrity.
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Healthcare | 9000 | $2.3B | United States | Epic Systems | Epic Resolute | Payment Integrity | 2010 | n/a |
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Healthcare | 8800 | $1.2B | United States | Epic Systems | Epic Resolute | Payment Integrity | 2016 | n/a |
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Healthcare | 11000 | $3.2B | United States | Epic Systems | Epic Resolute | Payment Integrity | 2023 | n/a |
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Healthcare | 750 | $100M | United States | Epic Systems | Epic Resolute | Payment Integrity | 2015 | n/a |
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Healthcare | 6500 | $1.2B | United States | Epic Systems | Epic Resolute | Payment Integrity | 2015 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Epic Resolute Coverage
Epic Resolute is a Payment Integrity solution from Epic Systems.
Companies worldwide use Epic Resolute, from small firms to large enterprises across 21+ industries.
Organizations such as CVS Health, Mayo Clinic, Intermountain Health, Cleveland Clinic and NYU Langone Health are recorded users of
Epic Resolute for Payment Integrity.
Companies using Epic Resolute are most concentrated in Healthcare and Non Profit, with adoption spanning over 21 industries.
Companies using Epic Resolute are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Epic Resolute across Americas, EMEA, and APAC.
Companies using Epic Resolute range from small businesses with 0-100 employees - 1.16%, to mid-sized firms with 101-1,000 employees - 8.14%, large organizations with 1,001-10,000 employees - 58.14%, and global enterprises with 10,000+ employees - 32.56%.
Customers of Epic Resolute include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Epic Resolute customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Payment Integrity.