Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Interim Healthcare	Healthcare	43000	$3.0B	United States	PARiM Workforce Software	PARiM Workforce Platform	Workforce Management	2020	n/a	In 2020, Interim Healthcare implemented PARiM Workforce Platform to centralize staffing operations for its Minneapolis branch. The deployment leveraged PARiM Workforce Platform as a Workforce Management solution to govern shift allocation, scheduling and frontline staff dispatching for home health and hospice services. Configuration focused on category-aligned capabilities including skill and certification based rostering, automated shift assignment and acceptance workflows, mobile workforce access for caregivers, and time capture for shifts. The PARiM Workforce Platform implementation included rules-based availability, shift matching logic tuned to clinical requirements, and configurable notifications to support same-day and scheduled fills. Operational coverage was scoped to the Minneapolis franchise operation, impacting branch operations, clinical staffing coordinators, scheduling teams and customer-facing dispatch processes. Rollout emphasized branch-level adoption with process changes to centralize scheduling and formalize shift confirmation workflows, aligning local franchise governance with platform controls. According to the case study, PARiM Workforce Platform helped Interim Healthcare Minneapolis provide customers with the right healthcare staff at the right time, improving the branch ability to match caregiver supply to client demand. The narrative centers on practical Workforce Management implementation, system configuration for healthcare rostering, and process governance at the branch level.
Advanced Call Center Technologies	Professional Services	12000	$3.0B	United States	Nice Systems	NICE IEX Workforce Management	Workforce Management	2017	n/a	Advanced Call Center Technologies implemented NICE IEX Workforce Management in 2017. The NICE IEX Workforce Management application was deployed as a Workforce Management solution to centralize scheduling, adherence monitoring, and reporting across contact center operations at Advanced Call Center Technologies. The implementation focused on core workforce management modules including forecasting, schedule generation, real-time adherence and dashboards, and workforce administration. Operational analytics capabilities were leveraged to identify service level risks through statistical testing, and call volume forecasting used Geometric Brownian Motion simulations to inform staffing needs. A re-engineered tactical management tool was configured to calculate staffing requirements and to align schedules with forecasted demand. Integrations were operationalized with Avaya telephony and IVR systems, informed by IVR programming recommendations made to management, and with Salesforce for profile updates and CRM alignment. Monitoring of real-time NICE IEX reports and dashboards fed operational workflows, enabling frontline supervisors and workforce administrators to adjust staffing and adherence in near real time. Governance included training the workforce administrator by the director of workforce management, establishing reporting lines for communicating the likelihood and severity of service level risks to management, and institutionalizing tools and processes for ongoing schedule optimization. The implementation supported workforce administration, operations, training, and contact center management, and was explicitly used to strategically optimize the productivity of employees.
	Consumer Packaged Goods	9500	$3.0B	Chile	Blue Yonder	Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management)	Workforce Management	2024	n/a
	Leisure and Hospitality	11000	$3.0B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2024	n/a
	Transportation	14000	$3.0B	Netherlands	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2020	n/a
	Retail	16000	$3.0B	United States	WorkForce Software	Workforce Software Task Management (formerly Foko Retail)	Task Management	2019	n/a
	Retail	7500	$3.0B	United States	WorkForce Software	WorkForce EmpCenter	Workforce Management	2018	n/a
	Distribution	16000	$3.0B	United States	Blue Yonder	Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management)	Workforce Management	2024	n/a
	Transportation	24000	$3.0B	Australia	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2022	n/a
	Banking and Financial Services	1450	$3.0B	United States	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2017	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Interim Healthcare

Healthcare

43000

$3.0B

United States

PARiM Workforce Software

PARiM Workforce Platform

Workforce Management

2020

n/a

In 2020, Interim Healthcare implemented PARiM Workforce Platform to centralize staffing operations for its Minneapolis branch. The deployment leveraged PARiM Workforce Platform as a Workforce Management solution to govern shift allocation, scheduling and frontline staff dispatching for home health and hospice services. Configuration focused on category-aligned capabilities including skill and certification based rostering, automated shift assignment and acceptance workflows, mobile workforce access for caregivers, and time capture for shifts. The PARiM Workforce Platform implementation included rules-based availability, shift matching logic tuned to clinical requirements, and configurable notifications to support same-day and scheduled fills. Operational coverage was scoped to the Minneapolis franchise operation, impacting branch operations, clinical staffing coordinators, scheduling teams and customer-facing dispatch processes. Rollout emphasized branch-level adoption with process changes to centralize scheduling and formalize shift confirmation workflows, aligning local franchise governance with platform controls. According to the case study, PARiM Workforce Platform helped Interim Healthcare Minneapolis provide customers with the right healthcare staff at the right time, improving the branch ability to match caregiver supply to client demand. The narrative centers on practical Workforce Management implementation, system configuration for healthcare rostering, and process governance at the branch level.

Advanced Call Center Technologies

Professional Services

12000

$3.0B

United States

Nice Systems

NICE IEX Workforce Management

Workforce Management

2017

n/a

Advanced Call Center Technologies implemented NICE IEX Workforce Management in 2017. The NICE IEX Workforce Management application was deployed as a Workforce Management solution to centralize scheduling, adherence monitoring, and reporting across contact center operations at Advanced Call Center Technologies. The implementation focused on core workforce management modules including forecasting, schedule generation, real-time adherence and dashboards, and workforce administration. Operational analytics capabilities were leveraged to identify service level risks through statistical testing, and call volume forecasting used Geometric Brownian Motion simulations to inform staffing needs. A re-engineered tactical management tool was configured to calculate staffing requirements and to align schedules with forecasted demand. Integrations were operationalized with Avaya telephony and IVR systems, informed by IVR programming recommendations made to management, and with Salesforce for profile updates and CRM alignment. Monitoring of real-time NICE IEX reports and dashboards fed operational workflows, enabling frontline supervisors and workforce administrators to adjust staffing and adherence in near real time. Governance included training the workforce administrator by the director of workforce management, establishing reporting lines for communicating the likelihood and severity of service level risks to management, and institutionalizing tools and processes for ongoing schedule optimization. The implementation supported workforce administration, operations, training, and contact center management, and was explicitly used to strategically optimize the productivity of employees.