Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Monzo Bank | Banking and Financial Services | 3700 | $1.6B | United Kingdom | Nice Systems | NICE Adaptive Workforce Optimization | Workforce Management | 2015 | n/a | In 2015, Monzo Bank implemented NICE Adaptive Workforce Optimization to centralize workforce planning for its customer service organization. The deployment used NICE Adaptive Workforce Optimization as a Workforce Management platform to introduce standardized forecasting, automated scheduling, intraday management, and adherence monitoring across Monzo’s contact operations. The implementation focused on core Workforce Management modules, including demand forecasting and capacity planning, automated schedule generation with skills-based staffing logic, real-time adherence dashboards, and intraday exception handling. Configuration work emphasized workforce optimization rules, service level profiles, and scenario-based schedule planning to support peak demand and variable shift patterns common in retail banking customer support. Operational scope targeted customer service and contact center functions, with planners, team leads, and operations managers brought into new planning workflows. Governance included formalized scheduling policies, role-based access for planners and supervisors, and operational procedures for intraday reassignments and adherence reporting to ensure consistent shift execution. The program was instrumented for ongoing operational use, with NICE Adaptive Workforce Optimization providing the foundational forecasting and scheduling engine for Monzo’s customer-facing staffing processes. Implementation activities centered on embedding workforce planning capability, standardizing scheduling governance, and enabling operational discipline in day to day customer support resource management. | |
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Monzo Bank | Banking and Financial Services | 3700 | $1.6B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2020 | n/a | ||
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Retail | 17000 | $1.6B | Canada | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2017 | n/a |
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Retail | 2520 | $1.6B | United States | ADP | ADP Workforce Management | Workforce Management | 2022 | n/a |
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Utilities | 2750 | $1.6B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2009 | n/a |
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Utilities | 2750 | $1.6B | United Kingdom | triOpsis | triOpsis | Workforce Management | 2009 | n/a |
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Banking and Financial Services | 4013 | $1.6B | United Kingdom | Nice Systems | Nice CXone Workforce Call Recording | Workforce Management | 2016 | n/a |
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Retail | 1599 | $1.6B | United Kingdom | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2019 | n/a |
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Manufacturing | 5000 | $1.6B | United Kingdom | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2017 | n/a |
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Manufacturing | 46063 | $1.6B | Mexico | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2018 | n/a |
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