Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Transportation
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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AVIOS | Transportation | 434 | $468M | United Kingdom | Avaya | Avaya Customer Experience | Customer Experience | 2014 | n/a | In 2014 Avios implemented Avaya Customer Experience in its Customer Experience environment at the Warrington site, using the Avaya Customer Experience platform to centralize interaction handling across customer service and back office channels. The program was driven by an Innovations and Improvements Analyst role that prepared operations for business readiness, created standardized process maps in Microsoft Visio, and applied Lean principles to identify efficiency improvements that impacted channel performance. Configuration and functional workstreams centered on telephony and digital channel orchestration, including IVR and CTI capabilities referenced through Avaya best practices and attendance at ACE Avaya Customer Experience seminars. The implementation work included webform and FAQ analysis to reduce inbound channel volume, development of implementation and readiness plans to protect business as usual, and first line operational support following an Avaya Aura telephony upgrade. Integrations and operational coverage explicitly included migration of back office teams to IEX TotalView with schedule creation and task alleviation, and coordinated post change analysis with the Management Information team to validate delivery of projected benefits. Operational scope covered customer service and back office functions at the Warrington site, with the Avaya Customer Experience deployment interfacing to workforce management processes after the move of teams to WFM. Governance and process change mechanisms were formalized through a monthly Improvements and Efficiency panel that the analyst chaired to drive action plans, plus formal change management and project management procedures for rollout. A documented outcome of the program was the introduction of a new leave request process for back office teams after the WFM move, which reduced the SLA for leave requests from 3 days to 1 day. | |
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AVIOS | Transportation | 434 | $468M | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2014 | n/a | ||
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Transportation | 2000 | $170M | United Kingdom | Apteco | Apteco PeopleStage | Marketing Automation | 2014 | n/a |
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Transportation | 6047 | $1.5B | Denmark | Cloudflare | Cloudflare CDN | Content Delivery Network | 2014 | n/a |
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Transportation | 15540 | $7.0B | Spain | Microsoft | Microsoft Azure Cloud Services | Application Hosting and Computing Services | 2014 | n/a |
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Transportation | 4500 | $1.1B | Denmark | Microsoft | Microsoft Azure Cloud Services | Application Hosting and Computing Services | 2014 | n/a |
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Transportation | 200 | $1.2B | Norway | Microsoft | Microsoft Azure Cloud Services | Application Hosting and Computing Services | 2014 | n/a |
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Transportation | 9000 | $5.3B | United States | Acoustic | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | 2014 | n/a |
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Transportation | 3400 | $499M | United States | Zendesk | Zendesk Service | Customer Support | 2014 | n/a |
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Transportation | 8500 | $1.1B | United States | Citrix | Citrix NetScaler | Digital Workspace | 2014 | n/a |
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