List of join.chat Customers
Since 2010, our global team of researchers has been studying join.chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased join.chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using join.chat for Chatbots and Conversational AI include: Thal, a Pakistan based Automotive organisation with 5000 employees and revenues of $1.25 billion, ACACIO SERVICIOS TELEMATICOS, a Spain based Communications organisation with 2250 employees and revenues of $563.0 million, Ge Shen Corporation, a Malaysia based Manufacturing organisation with 662 employees and revenues of $220.0 million, ERP Logic, a Israel based Professional Services organisation with 1000 employees and revenues of $200.0 million, Dana Lubricants Factory, a United Arab Emirates based Oil, Gas and Chemicals organisation with 1000 employees and revenues of $140.0 million and many others.
Contact us if you need a completed and verified list of companies using join.chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The join.chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1malaysiabiolab | Professional Services | 10 | $2M | Malaysia | Creame | join.chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, 1malaysiabiolab deployed join.chat on its website. join.chat is a Chatbots and Conversational AI application used to provide an embeddable conversational interface for website customer engagement and lead capture.
The deployment follows a lightweight web embed model common for small professional services firms, with a client-side chat widget and a SaaS-managed backend hosting conversational flows and reporting. Functional capabilities aligned with the implementation include an embeddable web chat widget, visual flow building for scripted conversations, knowledge base driven FAQ responses, configurable lead capture forms, and live agent handover for escalations.
Operational scope is limited to the public website and impacts customer support and marketing functions by centralizing incoming inquiries and prospect capture through conversational UI. Governance and content maintenance are handled within the organization, with configuration changes and conversation tuning performed by the website or marketing owner and monitoring via the application’s analytics and reporting features.
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2A Group Di S. Anastasio & C | Retail | 10 | $1M | Italy | Creame | join.chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, 2A Group Di S. Anastasio & C implemented join.chat, deploying a Chatbots and Conversational AI solution directly on its public website. 2A Group Di S. Anastasio & C uses join.chat to connect Chatbots and Conversational AI to customer engagement and front line customer service on product and storefront pages, enabling automated visitor interaction and contact intent capture. join.chat is presented as an embedded web widget that initiates scripted conversational flows and basic FAQ resolution for site visitors.
The deployment leverages standard join.chat capabilities including configurable conversational flows, FAQ automation, and form based lead capture, all administered through the join.chat cloud console. Operational scope is focused on website driven retail functions, serving customer inquiries and pre sale assistance for the Italy based retail operation. Governance is lightweight, with a small internal team maintaining conversation scripts and routing rules through the vendor management UI to align chatbot behavior with merchandising and in store service processes.
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315Work Avenue | Construction and Real Estate | 60 | $6M | India | Creame | join.chat | Chatbots and Conversational AI | 2024 | n/a |
In 2024, 315Work Avenue implemented join.chat on its website. The deployment embeds the join.chat conversational widget into the corporate site to deliver automated customer engagement and lead capture within the Chatbots and Conversational AI category. 315Work Avenue is a Construction and Real Estate firm in India with 60 employees and the website implementation is the primary operational footprint.
Configuration centers on conversational flows, FAQ automation, and lead capture forms managed in the join.chat admin, with website embed code used for front end delivery. Routing rules and escalation paths are configured to hand off complex queries to human agents, aligning the tool with sales and customer support workflows. Governance and ongoing management are organized through admin role ownership and iterative content updates, reflecting a website-focused Chatbots and Conversational AI deployment for customer engagement.
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360 Security & Support Services | Professional Services | 76 | $5M | United Kingdom | Creame | join.chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, 360 Security & Support Services implemented join.chat on its customer-facing website. join.chat is deployed as a Chatbots and Conversational AI application to provide an embedded conversational layer for the UK professional services firm, supporting customer service and front-office engagement on the corporate site.
The deployment is implemented as a website-embedded conversational widget that handles visitor interactions through automated dialogue flows, pre-chat qualification prompts, and FAQ automation. Configuration focuses on intent-driven responses and scripted fallback handoffs to human agents, consistent with Chatbots and Conversational AI functional workflows used for lead capture and routine client inquiries.
Operational ownership is aligned to customer support and business development teams, with content governance and conversation flow updates managed centrally by those groups. The implementation is scoped to the company website at https://www.360-services.co.uk/, providing a persistent point of engagement for site visitors and integrating conversational tooling into standard front-office processes.
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4DCompass | Communications | 10 | $1M | India | Creame | join.chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, 4DCompass implemented join.chat on its website as a Chatbots and Conversational AI deployment. The company embedded the join.chat web chat widget on customer facing pages to provide conversational engagement, web based lead capture, and automated FAQ handling for a 10 person Communications firm.
The implementation focused on configuring conversational flows, intent mapping, and lead capture forms, with content and script updates managed by internal staff. No external system integrations or third party CRM connections are publicly documented from the source, and the rollout is limited to the primary corporate website where ongoing tuning and site maintenance handle governance and incremental updates.
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Professional Services | 10 | $2M | Singapore | Creame | join.chat | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 70 | $7M | India | Creame | join.chat | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 20 | $2M | United States | Creame | join.chat | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 10 | $1M | United States | Creame | join.chat | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 30 | $3M | India | Creame | join.chat | Chatbots and Conversational AI | 2020 | n/a |
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Buyer Intent: Companies Evaluating join.chat
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