Tampa, 33619-2279, FL,
United States
Advanced MarketPlace
Advanced MarketPlace, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Advanced MarketPlace collaboration with software players such as Broadcom empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Advanced MarketPlace | Broadcom | Broadcom Symantec ServiceDesk Incident Management | Incident Management | ITSM |
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Hillsborough County Public Schools | Non Profit | 24000 | $3.1B | United States | Broadcom | Broadcom Symantec ServiceDesk Incident Management | Incident Management | 2013 | In 2013, Hillsborough County Public Schools implemented Broadcom Symantec ServiceDesk Incident Management to support IT incident, problem and change management across its K12 environment. The deployment targeted IT service management for the Tampa–St. Petersburg region and was executed with assistance from Broadcom Symantec and partner Advanced MarketPlace. Broadcom Symantec ServiceDesk Incident Management was configured to deliver centralized ticketing, incident lifecycle management, problem records and change workflows, along with SLA tracking and role based queues to align with district ITSM practices. The project emphasized ITIL aligned workflow configuration, escalation rules and service level tracking to standardize response across school sites and district operations. The rollout focused on operational coverage for district IT departments including the service desk and desktop support teams, with Advanced MarketPlace providing implementation services, testing and knowledge transfer alongside Symantec resources. Deployment architecture centered on a centralized service desk platform provisioned for district wide access while maintaining regional support for Tampa–St. Petersburg operations. Governance changes included formalizing incident, problem and change management procedures, defining escalation paths and establishing SLA monitoring and reporting. The case article reports improved availability and service levels district wide following the implementation. |
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Buyer Intent: Companies Evaluating Advanced MarketPlace Services
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