Exotel
Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur,
Bengaluru, 560071,
India
Bengaluru, 560071,
India
91 80 889 19888
Professional Services
Exotel
List of Software Implementations where Exotel is Reseller or System Integrator
Exotel, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Exotel collaboration with software players such as Exotel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Exotel is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Exotel | Exotel | Exotel Contact Centre | Call Center | CRM |
List of Software Implementations where Exotel is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Motilal Oswal Home Finance= | Banking and Financial Services | 1200 | $250M | India | Exotel | Exotel Contact Centre | Call Center | 2023 |
In 2023, Motilal Oswal Home Finance deployed Exotel Contact Centre. The deployment used Ameyo by Exotel to centralize information management and instrument Call Center capabilities for financial-services customer support in India.
The implementation configured multi-line queues and explicit HNI prioritization to reshape advisor workflows and call routing. Exotel Contact Centre was configured to centralize customer interaction context and case-handling information to streamline advisor handoffs and queue management. Functional capabilities implemented emphasized queuing, priority routing, and centralized contact data management for advisor efficiency.
Exotel acted as the vendor and implementation partner for Ameyo by Exotel, integrating the contact centre with Motilal Oswal Home Finance's CRM so interaction context flowed into case and advisor-management processes. The operational scope covered financial-services customer support and CRM-aligned advisor teams across India.
Governance changes formalized priority routing rules for HNI calls and embedded queue management into advisor workflows to standardize escalation and handling procedures. The deployment delivered roughly a 15% operational-efficiency improvement per the published case study.
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IT Decision Makers and Key Stakeholders at Exotel
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Buyer Intent: Companies Evaluating Exotel Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Exotel software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Exotel System Integrator / VAR Profile
Exotel is a system integrator and technology consulting firm headquartered in Bengaluru, India, with approximately 1000 employees and annual revenues of $48M.
Exotel implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Exotel software implementations across industries and regions, including: Motilal Oswal Home Finance= where Exotel implemented Exotel Contact Centre.
Exotel has a strategic VAR/SI partnership with Exotel, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Exotel partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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