Marseille, 13008,
France
Arcanes
Arcanes, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Arcanes collaboration with software players such as K-ZAM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Arcanes | Sage | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP Financial Management |
| Arcanes | K-ZAM | K-ZAM Store B2B | eCommerce | eCommerce |
| Arcanes | K-ZAM | K-ZAM CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Beuchat | Manufacturing | 74 | $13M | France | K-ZAM | K-ZAM Store B2B | eCommerce | 2020 |
In 2020, Beuchat implemented K-ZAM Store B2B, an eCommerce application, to create a Sage X3-connected B2B customer portal called My Beuchat Pro. The rollout targeted digitalization of B2B ordering, customer service and export sales processes across France and international markets. The implementation was delivered by integrator Arcanes.
K-ZAM Store B2B was configured as the customer facing ordering and account management layer, enabling catalog browsing, pricing visibility, stock inquiry and order capture. The deployment integrated K-ZAM Store B2B with Sage X3 to synchronize catalog, pricing, stock and orders, establishing Sage X3 as the product and inventory system of record. Functional capabilities implemented included order entry, pricing synchronization and order lifecycle management tied to back office inventory and order records.
Operational coverage centered on Beuchat sales and customer service channels serving domestic and export B2B customers, with My Beuchat Pro positioned as the primary digital ordering channel. Governance and process alignment focused on synchronizing order capture and stock validation with Sage X3 transactions, and the project improved digital ordering for customers.
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Beuchat | Manufacturing | 200 | $56M | France | K-ZAM | K-ZAM Store B2B | eCommerce | 2024 |
In 2024 Beuchat implemented K-ZAM Store B2B, an eCommerce customer portal developed by K-ZAM to digitalize B2B order capture and customer self-service. The deployment targeted Beuchat's commercial channels in France and focused on improving export sales visibility and reducing manual order entry.
K-ZAM Store B2B was configured to provide core B2B order capture, customer self-service and SAV workflows, with storefront capabilities to present catalog, pricing and order status to business customers. The implementation emphasized automated order capture and portal-driven order workflows to shift transactional activity away from manual entry.
The portal was connected to Sage X3, enabling synchronization of order data and customer information between the eCommerce application K-ZAM Store B2B and Beuchat's ERP. Arcanes acted as the system integrator, delivering the integration and deployment in France and coordinating data flow between the portal and Sage X3.
Governance centered on integrating portal order capture into existing order management and customer service processes, with Arcanes responsible for rollout and system-to-system mapping. Outcomes explicitly cited include improved export sales visibility and a reduction in manual order entry, achieved through the Sage X3 connected K-ZAM Store B2B eCommerce portal.
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Beuchat | Manufacturing | 74 | $13M | France | K-ZAM | K-ZAM CRM | CRM | 2022 |
In 2022, Beuchat implemented K-ZAM CRM to digitalize its customer relationships and streamline online order capture. The K-ZAM CRM deployment leveraged the K-ZAM Store B2B portal integrated with Sage X3, and the implementation was delivered by Arcanes with a go-live around 2023 across France and EMEA.
The implementation configured K-ZAM CRM modules to centralize customer master data, manage B2B and B2C storefront interactions, and automate online order capture and sales order processing. Functional capabilities inferred from the case study include catalog and pricing exposure through the Store B2B portal, order workflow orchestration, and client servicing interfaces to support frontline sales and customer service teams.
Integrations centered on Sage X3 for ERP synchronization of inventory, pricing, and order records, while the K-ZAM Store B2B portal served as the customer-facing entry point. Operational scope covered commercial, e-commerce, and service functions in Beuchat, with rollout governance coordinated by Arcanes for France and broader EMEA operations, and outcomes reported as improved online ordering and customer engagement.
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Manufacturing | 270 | $76M | France | K-ZAM | K-ZAM CRM | CRM | 2023 |
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