Seattle, 98101, WA,
United States
Avanade
Avanade, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Avanade collaboration with software players such as Microsoft, Akumina and EmpowerID empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Manufacturing | 16476 | $3.3B | Germany | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | 2020 |
In 2020 Dräger implemented Microsoft Dynamics 365 Sales as part of a companywide cloud CRM program that centralized sales and service operations. The implementation targeted Sales Automation,Sales Engagement capabilities alongside Dynamics 365 Customer Service and Dynamics 365 Field Service to create a single global CRM platform spanning sales, customer service and field engineering functions.
The deployment consolidated standard Dynamics 365 modules, absorbing many previously custom functions from CRM 2011 into out of the box Sales and Customer Service workflows, while a bespoke field service application was developed to support offline technicians. Avanade was the systems integrator on the program and worked with Dräger to build a mobile field service solution that operates without network connectivity, supporting technicians in underground, offshore and high security environments. The solution runs on Azure and leverages Dynamics 365 standard configuration for account management, service order planning and mobile workforce orchestration.
Integrations and extensions were scoped for device telemetry and service planning, with device data intended to feed predictive and preventive maintenance into service order creation, and social media inquiries planned to flow directly into the CRM for routing and response. The rollout was executed globally with users in regions including New Zealand, South Africa and South America brought onto the single system, and country rollouts conducted in parallel on Dynamics 365.
Governance and operational change focused on harmonizing customer records, assigning customer data to the appropriate sales owners and improving data quality through continuous consolidation efforts. Dräger moved users to the cloud in five waves while undertaking a two year program of data consolidation and quality improvement, and instituted ongoing CRM development governance together with Microsoft Success Management and Avanade.
Explicit outcomes cited by Dräger include shorter customer service response times, an offline capable mobile field service experience for technicians, and a cloud foundation that enables ongoing extension into predictive maintenance workflows. Continuous data quality work was identified as an ongoing IT responsibility during the multi wave rollout.
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Non Profit | 450 | $50M | Canada | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2019 |
In 2019 Ducks Unlimited Canada deployed Microsoft Dynamics 365 for Finance and Operations from Microsoft, partnering with Avanade through the Tech for Social Good program to update its financial system. The deployment was scoped as an ERP Financial initiative focused on centralizing core accounting and financial reporting capabilities for the finance organization.
The Microsoft Dynamics 365 for Finance and Operations implementation concentrated on standard financial modules including general ledger, accounts payable, accounts receivable, and financial reporting, with configuration aligned to grant and donation accounting needs common to nonprofit finance. Workflow automation and controls for transaction processing and month end consolidation were included to streamline reporting and reduce manual reconciliation effort.
Avanade provided implementation services and knowledge transfer during the rollout, working directly with Ducks Unlimited Canada finance and grants teams across Canada. Operational coverage emphasized the finance function and grant management workflows so that data used to adjudicate and report on grants and donations could be analyzed more efficiently.
Governance included partner-led configuration guidance and team enablement to operate Microsoft Dynamics 365 for Finance and Operations on an ongoing basis. As a result Ducks Unlimited Canada is able to analyze and report on data more efficiently to maximize outcomes from the grants and donations it receives, while finance staff can focus more on stewardship and mission-related work.
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Manufacturing | 200 | $30M | Germany | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2020 |
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Healthcare | 27000 | $1.3B | Brazil | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2021 |
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Professional Services | 12514 | $1.7B | Australia | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2018 |
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Professional Services | 10000 | $1.9B | Netherlands | Microsoft | Microsoft 365 | Collaboration | 2021 |
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Professional Services | 600 | $286M | Canada | Microsoft | Microsoft Dynamics CRM | CRM | 2018 |
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Life Sciences | 69310 | $42.2B | United Kingdom | Akumina | Akumina Employee Experience Platform | Employee Experience | 2021 |
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Consumer Packaged Goods | 53000 | $23.0B | Germany | EmpowerID | EmpowerID | Identity and Access Management (IAM) | 2018 |
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Professional Services | 650 | $150M | Australia | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2019 |
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Buyer Intent: Companies Evaluating Avanade Services
- Sapot Systems, a United States based Professional Services organization with 80 Employees
- Neighborly Assetco, a United States based Professional Services company with 2000 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Sapot Systems | Professional Services | 80 | $12M | United States | 2025-08-06 | |
| Neighborly Assetco | Professional Services | 2000 | $500M | United States | 2025-03-10 |