BrightCloud
4810 Eastgate Mall,
San Diego, 92121, CA,
United States
San Diego, 92121, CA,
United States
1 858-720-0477
Professional Services
BrightCloud
List of Software Implementations where BrightCloud is Reseller or System Integrator
BrightCloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. BrightCloud collaboration with software players such as Cisco Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where BrightCloud is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Opus Energy | Utilities | 835 | $490M | United Kingdom | Cisco Systems | Cisco Packaged Contact Center Enterprise | Call Center,Customer Experience | 2016 |
In 2016 Opus Energy implemented Cisco Packaged Contact Center Enterprise to modernize its customer contact operations within the Call Center,Customer Experience category, replacing Mitel Contact Center. The decision was driven by a requirement for a full Customer Experience Solution and the selection of Gartner Magic Quadrant leader Cisco to deliver a unified suite for contact center operations.
The deployment included Cisco Packaged Contact Center Enterprise as the central routing and agent platform, a Cisco high availability voice infrastructure for resiliency, and an omnichannel Finesse agent experience. The implementation incorporated integrated Work Force Optimization and Work Force Management capabilities to support quality monitoring, recording and workforce scheduling workflows, and was delivered as a cohesive Customer Experience Solution suite.
BrightCloud served as the system integrator for the project, executing configuration, integration and rollout activities. Operational scope focused on Opus Energy contact center and customer service teams in the United Kingdom, with governance changes centered on centralized workforce management and quality assurance processes enabled by the integrated WFO and WFM modules.
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IT Decision Makers and Key Stakeholders at BrightCloud
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Buyer Intent: Companies Evaluating BrightCloud Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BrightCloud software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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BrightCloud System Integrator / VAR Profile
BrightCloud is a system integrator and technology consulting firm headquartered in San Diego, United States, with approximately 10 employees and annual revenues of $1M.
BrightCloud implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified BrightCloud software implementations across industries and regions, including: Opus Energy where BrightCloud implemented Cisco Packaged Contact Center Enterprise.
BrightCloud has a strategic VAR/SI partnership with Cisco Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing BrightCloud partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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