BrightContact
Atoomweg 50,
Utrecht, 3542 AB,
Netherlands
Utrecht, 3542 AB,
Netherlands
31 30-230-9230
Professional Services
BrightContact
List of Software Implementations where BrightContact is Reseller or System Integrator
BrightContact, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. BrightContact collaboration with software players such as Nice Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
BrightContact is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| BrightContact | Nice Systems | NICE True to Interval (TTI) Analytics | Analytics and BI | Analytics and BI |
List of Software Implementations where BrightContact is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Nederlandse Spoorwegen | Transportation | 19040 | $3.6B | Netherlands | Nice Systems | NICE True to Interval (TTI) Analytics | Analytics and BI | 2023 |
In 2023, Nederlandse Spoorwegen implemented NICE True to Interval (TTI) Analytics to instrument contact centre performance and omnichannel customer service. NICE True to Interval (TTI) Analytics, categorized as Analytics and BI, was deployed to provide interval based measurement and support blended synchronous and asynchronous workloads across customer engagement functions.
The implementation emphasized interval analytics and workforce analytics linkage, delivering time series aggregation, historical and real time reporting, and agent performance views to inform staffing and routing. Configuration centered on correlating voice and digital channel activity with interval metrics to enable blended workload management and operational visibility typical of Analytics and BI deployments.
NICE True to Interval (TTI) Analytics was integrated with NICE CXone and NICE Workforce Management to create an operational data pipeline between interaction records and staffing systems. The scope covered Nederlandse Spoorwegen's contact centre and omnichannel customer service teams in the Netherlands, enabling approximately 90% of agents to handle both voice and digital channels and supporting blended agent workloads.
The deployment was implemented with partner BrightContact, with partner selection starting in early 2023 and the program publicly announced in 2024. Governance aligned analytics outputs into workforce management processes and contact centre workflows, updating reporting and scheduling governance to support blended service operations and contributing to reported improvements in agent and customer satisfaction.
|
Showing 1 to 1 of 1 entries
IT Decision Makers and Key Stakeholders at BrightContact
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating BrightContact Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BrightContact software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
BrightContact System Integrator / VAR Profile
BrightContact is a system integrator and technology consulting firm headquartered in Utrecht, Netherlands, with approximately 30 employees and annual revenues of $5M.
BrightContact implements and supports enterprise applications across markets such as Analytics and BI.
APPS RUN THE WORLD tracks 1 verified BrightContact software implementations across industries and regions, including: Nederlandse Spoorwegen where BrightContact implemented NICE True to Interval (TTI) Analytics.
BrightContact has a strategic VAR/SI partnership with Nice Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing BrightContact partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete BrightContact dataset, verified system implementations, and related deployment insights.