Isleworth, TW7 4ED,
United Kingdom
Business Systems UK
Business Systems UK, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Business Systems UK collaboration with software players such as Geomant empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Zen Internet | Professional Services | 560 | $119M | United Kingdom | Geomant | Geomant Buzzeasy In-Queue Callback | Call Tracking and Recording | 2019 | In 2019 Zen Internet implemented Geomant Buzzeasy In-Queue Callback, a Call Tracking and Recording application for its customer contact operations. Business Systems UK acted as the implementation partner for the deployment that targeted advisor-facing queue handling and customer callback workflows. Geomant Buzzeasy In-Queue Callback was configured to present in-queue callback options, capture call metadata, and record callback interactions, aligning with standard Call Tracking and Recording capabilities. Configuration work emphasized queue-level routing, recording retention settings, and advisor controls for accepting or scheduling callbacks, providing operational visibility into queue behavior and call outcomes. The implementation covered Zen Internet's contact center advisors and management teams, operating alongside the organisation's Calabrio Teleopti workforce management environment and the MyTime self-service app for shift checks, shift swaps and holiday requests. Business Systems UK supported both the call handling solution and the workforce management adoption, enabling coordinated operational use across scheduling and real-time contact handling. Governance changes focused on shifting routine schedule and callback decisions into system workflows, reducing manual spreadsheet processes and formalising forecasting and staffing review cycles in operations. Zen reported improved forecasting accuracy, clearer visibility into staffing needs, and an improved customer service experience following the deployment of Geomant Buzzeasy In-Queue Callback and the concurrent workforce management tooling. |
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Buyer Intent: Companies Evaluating Business Systems UK Services
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