CloudGo Services
6 Raffles Quay, #16-01,
Singapore, 48580,
Singapore
Singapore, 48580,
Singapore
65 6715-1538
Professional Services
CloudGo Services
List of Software Implementations where CloudGo Services is Reseller or System Integrator
CloudGo Services, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. CloudGo Services collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
CloudGo Services is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| CloudGo Services | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | PaaS |
| CloudGo Services | ServiceNow | ServiceNow Customer Service Management | Customer Support | CRM |
List of Software Implementations where CloudGo Services is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Nuix North America | Communications | 300 | $50M | United States | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2022 |
In 2022, Nuix North America implemented ServiceNow Customer Service Management to centralize its Customer Support operations and move away from email-based case handling. The deployment targeted the support function for Nuix Workstation and expanded support capabilities to a SaaS model hosted on AWS across seven regions, engaging more than 5,200 users across over 2,100 accounts to log support tickets on the platform.
ServiceNow Customer Service Management was configured with ServiceNow Automation Engine, Virtual Agent, Knowledge Management, and Release Management to create a single dashboard view for incoming requests and prioritized routing for VIP and enhanced support customers. Automations were implemented to execute operational tasks, for example increasing storage array size by 20 percent, and Guided Tours and training were used to onboard support staff to new workflows.
Integrations were a central part of the implementation, CloudGo Services acting as the ServiceNow Elite partner to build a customer portal and Release Management for software downloads, and to orchestrate a Jira spoke plus a webhook to synchronize incidents bi directional between ServiceNow and Jira. Nuix integrated ServiceNow with Salesforce to automate onboarding communications, it is consolidating an internal IT helpdesk from ManageEngine into ServiceNow, and the platform supports tracking for customers across a multi region AWS SaaS footprint.
Governance and process restructuring focused on ticket visibility, automated routing, knowledge driven resolution, and monthly reporting. Support teams gained consolidated operational telemetry such as counts by agent and by software version, and workflows were adjusted so support engineers can see Jira updates inside ServiceNow without logging into multiple systems, improving transparency and incident handoff.
Nuix reports concrete operational outcomes from the ServiceNow Customer Service Management deployment, including a 95 percent reduction in time to route incidents to engineering and a reduction from forty minutes to under two minutes for creating and routing Jira incidents. The company also reports more than 5,200 users across over 2,100 accounts logging tickets, over 200 support tickets avoided via knowledge articles, fewer customer contacts and escalations, and the ability to expand to hundreds of additional customers on a SaaS model. CloudGo Services additionally supported Nuix in achieving FedRAMP high level implementation for ServiceNow as part of the secure cloud expansion.
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Nuix North America | Communications | 300 | $50M | United States | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2022 |
In 2022, Nuix North America deployed ServiceNow Automation Engine as part of a broader ServiceNow Customer Service Management rollout to centralize customer support workflows and instrument operational reporting. The implementation covered more than 5,200 users across over 2,100 customer accounts and extended support for Nuix SaaS instances hosted on AWS across seven regions, with CloudGo Services acting as the implementation partner for platform enhancements and FedRAMP high level work.
The ServiceNow Automation Engine was configured to automate routine remediation and orchestration tasks, including programmatic actions such as increasing storage array size by 20 percent to reduce incidents, and to drive automated case routing and lifecycle transitions within the Customer Service Management module. The deployment also leveraged ServiceNow Virtual Agent and Knowledge Management to surface relevant knowledge articles as customers type, supporting Robotic Process Automation patterns for self-service and incident avoidance.
Integrations were implemented to create bidirectional workflows between ServiceNow and engineering systems, specifically using the Jira spoke within ServiceNow Automation Engine plus a webhook to synchronize incident details automatically, removing manual copy-and-paste steps. The platform was integrated with Salesforce to automate onboarding communications and is being extended to replace an internal ManageEngine helpdesk, while plans include using a Google Translate plugin to expand multilingual support.
Operational governance shifted from email-based handling to a single dashboard and structured workflows, enabling reporting and SLA visibility that were previously unavailable. CloudGo Services built ServiceNow Release Management for controlled software downloads, giving Nuix the ability to track which customers downloaded workstation releases and monitor bug reports, and CloudGo supported the FedRAMP high authorization effort to meet US government security requirements.
Explicit outcomes reported from the rollout include a 95 percent reduction in time to route an incident to engineering, more than 200 support tickets avoided through knowledge-driven self-service, and ongoing monthly reporting that surfaces the top issues to inform product and testing decisions. The combined ServiceNow Customer Service Management and ServiceNow Automation Engine implementation enabled centralized support operations, faster onboarding, and improved cross-team visibility across support, IT operations, and engineering.
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IT Decision Makers and Key Stakeholders at CloudGo Services
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Buyer Intent: Companies Evaluating CloudGo Services Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating CloudGo Services software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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CloudGo Services System Integrator / VAR Profile
CloudGo Services is a system integrator and technology consulting firm headquartered in Singapore, Singapore, with approximately 100 employees and annual revenues of $8M.
CloudGo Services implements and supports enterprise applications across markets such as CRM and PaaS.
APPS RUN THE WORLD tracks 2 verified CloudGo Services software implementations across industries and regions, including: Nuix North America where CloudGo Services implemented ServiceNow Customer Service Management, and Nuix North America where CloudGo Services implemented ServiceNow Automation Engine.
CloudGo Services has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing CloudGo Services partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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