South Jordan, 84095, UT,
United States
ConsultNet
ConsultNet, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. ConsultNet collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| ConsultNet | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Love's | Retail | 35000 | $20.6B | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2019 |
In 2019, Love's implemented Salesforce Field Service (ex ClickSoftware) as a Field Service Management solution. ConsultNet led an on-site engagement to configure Field Service Lightning and deliver tailored programmatic and declarative solutions, positioning Love's Salesforce Field Service (ex ClickSoftware) Field Service Management to support field operations and technician workflows at Love's Travel Stops.
The implementation focused on core Field Service Lightning concepts, with configuration of scheduling and dispatch, work orders and service appointments, resource management, and mobile technician workflows. Custom development was used to extend platform capabilities, leveraging Lightning Web Components and Apex to build UI extensions and business logic consistent with Field Service Management functional patterns.
The architecture centered on the Salesforce platform and the Salesforce Field Service managed components, with a development toolchain composed of Azure DevOps, GIT, and VS Code for source control, CI and deployment orchestration. Integrations emphasized the development lifecycle and Salesforce APIs, with code packaged and deployed through the Azure DevOps and Git pipeline while custom components were authored in Lightning Web Components and Apex.
Operational scope targeted on-site field service teams and dispatch operations at Love's Travel Stops, with governance driven by ConsultNet using a mix of declarative configuration and programmatic controls. Change governance included version control and work item tracking in Azure DevOps, coding standards for Apex and LWC, and an on-site delivery model to align technical implementation with field service processes.
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