Cuckoo Broadband
68 Hanbury Street, Spitalfields,
London, E1 5JL,
United Kingdom
London, E1 5JL,
United Kingdom
44 20 3389-7211
Professional Services
Cuckoo Broadband
List of Software Implementations where Cuckoo Broadband is Reseller or System Integrator
Cuckoo Broadband, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Cuckoo Broadband collaboration with software players such as Splicecom empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Cuckoo Broadband is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Cuckoo Broadband | Splicecom | Splicecom Maximiser Voice | PBX, VoiP and Phone Systems | Collaboration |
| Cuckoo Broadband | Splicecom | Splicecom Vision Call Centre | Call Center | CRM |
List of Software Implementations where Cuckoo Broadband is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Chelmsford Citizens Advice Bureau United Kingdom | Non Profit | 25 | $1M | United Kingdom | Splicecom | Splicecom Maximiser Voice | PBX, VoiP and Phone Systems | 2014 |
In 2014, Chelmsford Citizens Advice Bureau United Kingdom implemented Splicecom Maximiser Voice as part of a PBX, VoiP and Phone Systems refresh for its Chelmsford, Essex advice operations. The deployment replaced a hosted Swyx phone environment and delivered an on-premise SpliceCom S8025 Soft IP PBX, PCS IP phones and SpliceCom Vision apps to consolidate multi-channel contact handling, mobility and reporting.
The implementation configured core PBX capabilities including SIP call control, IP handset provisioning, call queuing and multi-channel contact routing alongside reporting and presence capabilities exposed through SpliceCom Vision. Splicecom Maximiser Voice was instrumented to enable unified contact handling workflows and to provision future call recording and remote worker access without further core changes to the PBX.
The project was delivered by accredited partner M12 Solutions with SI/VAR Cuckoo Broadband noted in delivery metadata, reflecting a partner-based rollout model rather than an internal build. Operational scope targeted front-line advisers and local contact handling teams, centralizing telephony and reporting for the local advice service and aligning phone infrastructure with expected homeworking needs.
Governance and rollout focused on immediate handover to operational staff, with configuration controls for call routing and reporting established during cutover. The installation immediately improved call handling efficiency and reporting while enabling future homeworking and call-recording capabilities as stated by the implementing parties.
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Citizens Advice | Non Profit | 7000 | $3.3B | United Kingdom | Splicecom | Splicecom Vision Call Centre | Call Center | 2014 |
In 2014, Citizens Advice implemented Splicecom Vision Call Centre as part of a SpliceCom S8025 on MAP deployment at the Chelmsford CAB site. The deployment used Splicecom Vision Call Centre together with SpliceCom S8025 on MAP hardware to address adviser services call handling and inbound advice interactions.
The implementation deployed Splicecom Vision Business Management modules, specifically Vision Reports and Vision Record, to provide call reporting and call recording capabilities inside Call Center operations. These components were configured to support agent call workflows, adviser queuing and management reporting, and centralized call control and recording.
Deployment and provisioning were performed by Cuckoo Broadband, and operational scope was the Chelmsford CAB in the United Kingdom where adviser services handle customer and advice calls. The case study names Vision Reports and Vision Record rather than explicitly naming Vision Call Centre, so Splicecom Vision Call Centre usage is inferred from the deployed Vision suite.
Reported outcomes included improved agent productivity and enhanced reporting driven by Vision Reports and Vision Record, with configuration emphasis on call recording and management reporting for adviser case handling. The implementation aligns Citizens Advice Splicecom Vision Call Centre Call Center functionality with adviser service workflows and operational reporting needs.
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IT Decision Makers and Key Stakeholders at Cuckoo Broadband
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Buyer Intent: Companies Evaluating Cuckoo Broadband Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Cuckoo Broadband software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Cuckoo Broadband System Integrator / VAR Profile
Cuckoo Broadband is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 50 employees and annual revenues of $5M.
Cuckoo Broadband implements and supports enterprise applications across markets such as Collaboration and CRM.
APPS RUN THE WORLD tracks 2 verified Cuckoo Broadband software implementations across industries and regions, including: Chelmsford Citizens Advice Bureau United Kingdom where Cuckoo Broadband implemented Splicecom Maximiser Voice, and Citizens Advice where Cuckoo Broadband implemented Splicecom Vision Call Centre.
Cuckoo Broadband has a strategic VAR/SI partnership with Splicecom, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Cuckoo Broadband partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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