Nelson, BB95SR,
United Kingdom
Daisy Corporate Services
Daisy Corporate Services, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Daisy Corporate Services collaboration with software players such as Mitel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Daisy Corporate Services | Mitel | Mitel CMG | Collaboration | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
City, University of London | Education | 2204 | $439M | United Kingdom | Mitel | Mitel CMG | Collaboration | 2015 |
In 2015 City, University of London implemented Mitel CMG to modernize campus telephony and operator contact handling within its Collaboration environment. Daisy Corporate Services led the deployment and completed cutover in December 2015.
The implementation included a virtualised MiVoice MX-ONE core and deployment of Mitel InAttend to modernize operator and contact handling across campuses. Mitel CMG was provisioned to centralize session and media gateway functions and to support the Mitel InAttend operator console, with configuration work aligned to virtualisation and high availability patterns common to Collaboration platforms.
Operational scope covered multiple campuses in the United Kingdom, impacting operator services, campus telephony and contact centre style workflows. Integrations in the deployment tied Mitel CMG to the virtualised MiVoice MX-ONE and Mitel InAttend to deliver unified call handling and carrier session routing.
Governance and cutover were managed by Daisy Corporate Services using a phased approach culminating in the December 2015 cutover. The deployment documentation reports that operator and contact handling were modernized, the hardware footprint was reduced and system uptime and resilience were improved across the university.
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