Datacom Group Ltd
118 Franklin Street,
Adelaide, 5000, SA,
Australia
Adelaide, 5000, SA,
Australia
61 8 7221 7900
Professional Services
Datacom Group Ltd
List of Software Implementations where Datacom Group Ltd is Reseller or System Integrator
Datacom Group Ltd, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Datacom Group Ltd collaboration with software players such as Genesys, Verint Systems and Esker SA empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where Datacom Group Ltd is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Alinta Asset Management Australia | Utilities | 30 | $20M | Australia | Genesys | Genesys Cloud CX | Call Center | 2023 |
In 2023 Alinta Asset Management Australia implemented Genesys Cloud CX as a cloud-based Call Center solution, deploying an omnichannel contact centre as a service architecture to centralize customer engagement. The deployment uses Genesys Cloud CX to manage inbound and outbound interactions across voice and text channels, addressing the enterprise need for unified channel handling in customer support operations.
The implementation configures voice and text communications, artificial intelligence chatbots, and customer self-service options within Genesys Cloud CX, aligning with standard Call Center capabilities for omnichannel routing, conversational AI and automated self-care. Genesys Cloud CX is described as the platform delivering these modules, with configuration oriented toward web chat, app messaging, email, phone and social media touchpoints.
Datacom Group Ltd served as the implementation partner, delivering the cloud contact centre solution and provisioning the Genesys Cloud CX environment. Operational coverage includes a newly established contact centre in Morwell, Victoria, where Alinta has on shoring of 250 jobs, and the platform is positioned to support the electricity generator and retailer’s customer engagement function across its 1.1 million residential and business customers and multi-technology generation portfolio.
A staged rollout was planned with a first stage go live date set for September 2023, accompanied by governance and operational oversight from the customer engagement leadership team. Cindy Vandecasteele, general manager of customer engagement, articulated the omnichannel intent, saying “Whether that’s through a website chat or app, via email, on the phone or social media, we want to be there for our customers when they need us on the channel that’s right for them.”
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Department of Transport, Western Australia | Government | 1798 | $254M | Australia | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2021 |
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Department of Transport, Western Australia | Government | 1798 | $254M | Australia | Verint Systems | Verint Workforce Management | Workforce Management | 2021 |
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Retail | 1200 | $280M | New Zealand | Esker SA | Esker Accounts Payable | AP Automation | 2024 |
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IT Decision Makers and Key Stakeholders at Datacom Group Ltd
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Buyer Intent: Companies Evaluating Datacom Group Ltd Services
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Datacom Group Ltd System Integrator / VAR Profile
Datacom Group Ltd is a system integrator and technology consulting firm headquartered in Adelaide, Australia, with approximately 2200 employees and annual revenues of $768M.
Datacom Group Ltd implements and supports enterprise applications across markets such as CRM, HCM and ERP.
APPS RUN THE WORLD tracks 4 verified Datacom Group Ltd software implementations across industries and regions, including: Alinta Asset Management Australia where Datacom Group Ltd implemented Genesys Cloud CX, Department of Transport, Western Australia where Datacom Group Ltd implemented Genesys PureCloud Platform, Department of Transport, and Western Australia where Datacom Group Ltd implemented Verint Workforce Management.
Datacom Group Ltd has a strategic VAR/SI partnership with Genesys, Verint Systems and Esker SA, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Datacom Group Ltd partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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