Do IT Wise - Inetum
89, Aleksandar Malinov Blvd., Floor 4,
Sofia, 1715,
Bulgaria
Sofia, 1715,
Bulgaria
359 876 566 433
Professional Services
Do IT Wise - Inetum
List of Software Implementations where Do IT Wise - Inetum is Reseller or System Integrator
Do IT Wise - Inetum, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Do IT Wise - Inetum collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Do IT Wise - Inetum is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Do IT Wise - Inetum | ServiceNow | ServiceNow Customer Service Management | Customer Support | CRM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | TRM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow IT Operations Management | IT Service Management | ITSM |
| Do IT Wise - Inetum | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | PPM |
List of Software Implementations where Do IT Wise - Inetum is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2023 |
In 2023, Greentube deployed ServiceNow Customer Service Management to centralize partner support, standardize B2B workflows, and unify IT and partner-facing service catalogs, operating within the Customer Support Apps Category. The initiative responded to the need to onboard new markets and partners quickly, monitor game and payment availability across channels, and reduce manual handoffs that impeded rapid incident resolution.
The implementation defined a common services data model and populated a centralized Configuration Management Database, the CMDB, to capture configuration details, changes, expirations, and retirements for more than 300 websites and platforms. Greentube configured ServiceNow Customer Service Management alongside IT Service Management and IT Operations Management, using horizontal Discovery and Service Mapping to map infrastructure to services, and implementing partner portal capabilities, incident and change workflows, and mobile notifications via the ServiceNow Mobile Agent.
Do IT Wise, part of the Inetum Group, assisted with migration, best practice configuration, and knowledge transfer, and the team ingested partner contact data and NOC engineering insights from spreadsheets into the new partner portal. Partners now self register, manage contacts, and submit service requests to a dedicated B2B partner service desk, while NOC engineers use predefined workflows to open incidents that are analyzed in the context of mapped infrastructure in the CMDB.
Governance and rollout used design workshops and phased education sessions over a year to build adoption and internal advocates, and the IT team extended ServiceNow usage into third party supplier risk assessment, contracts, IT projects, licensing, and an employee service center for HR onboarding and offboarding. Outcomes reported by Greentube include an 80% increase in partner satisfaction, a 40% reduction in manual tasks, dramatically faster market and partner onboarding, and substantially improved uptime achieved through unified monitoring and single pane operational dashboards.
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 |
In 2023 Greentube implemented ServiceNow ITSM to consolidate service operations and establish a single platform for IT Service Management. The deployment was executed with Do IT Wise - Inetum as implementation partner and focused on standardizing service data and accelerating partner onboarding to support Greentube’s omni-channel gaming footprint.
The implementation delivered multiple ServiceNow modules, including ServiceNow ITSM for incident and change management, ServiceNow Customer Service Management to host a new B2B partner portal, IT Operations Management with horizontal Discovery and Service Mapping, and a populated Configuration Management Database. The team defined a common services data model and CMDB entries to optimize partner and IT service catalogs, and the rollout included configuration of predefined NOC incident workflows, self-service portal workflows, and mobile notifications via the ServiceNow Mobile Agent.
Operational coverage spanned more than 300 websites and platform instances discovered and service-mapped, with configuration records capturing which payment services and games run on each site. NOC engineers and partner data from spreadsheets were integrated into the portal to enable partner self-registration, contact management, and standard service request submission to a B2B partner service desk. Single-pane dashboards and IT Operations Management contextualized incidents against infrastructure, enabling faster fault isolation and transparency across IT, NOC, and partner support teams.
Governance and rollout emphasized stakeholder buy-in through design workshops and phased education sessions over a year, onboarding hundreds of users and creating internal advocates. Greentube extended ServiceNow use into Third-party Risk Management for centralized supplier risk assessments, an employee service center for HR onboarding and offboarding, and exploratory use for contracts, IT projects, licensing, event management, and AI integration. Explicit outcomes reported include an 80% increase in partner satisfaction, a 40% reduction in manual tasks, dramatically shortened market and partner onboarding times, and substantially improved uptime following the ServiceNow ITSM implementation.
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Greentube | Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Strategic Portfolio Management (ex ITBM) | Project Portfolio Management | 2023 |
In 2023, Greentube implemented ServiceNow Strategic Portfolio Management (ex ITBM) to centralize Project Portfolio Management for its IT service, partner support, and project delivery functions. The effort targeted consolidation of planning, intake, and prioritization workflows to align IT work with partner onboarding, game availability, and regulatory compliance needs.
The implementation combined ServiceNow Strategic Portfolio Management with a suite of ServiceNow capabilities already in use, including Discovery, Service Mapping, a populated Configuration Management Database, IT Operations Management, IT Service Management, Customer Service Management, and Third-party Risk Management. Greentube and Do IT Wise of the Inetum Group defined a common services data model and configuration database, optimized partner and IT service catalogs, and used portfolio management to govern contracts, IT projects, and licensing workflows.
Integrations and operational coverage emphasized horizontal Discovery and Service Mapping across more than 300 websites and platforms, feeding a single-pane CMDB that informs NOC incident workflows and availability dashboards. The team migrated partner accounts and contacts into an integrated partner portal, populated with NOC insights and partner spreadsheet data, enabling partner self-registration, standardized service requests, and transparent B2B partner service desk handling.
Governance and rollout were phased and workshop driven, with Do IT Wise assisting in migration and best practices, and Greentube running design workshops and scaled education sessions to build user advocacy. Security and risk teams leveraged the platform for centralized third-party supplier risk assessment and automated vendor information requests, tightening supplier governance under industry constraints.
Explicit outcomes reported by Greentube include an 80% increase in partner satisfaction, a 40% reduction in manual tasks, dramatically faster new market and partner onboarding, and materially improved uptime. ServiceNow Strategic Portfolio Management supported more visible prioritization and faster workflows across IT services, partner support, and project delivery without introducing unreported metrics.
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Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 |
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Leisure and Hospitality | 830 | $110M | Austria | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 |
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IT Decision Makers and Key Stakeholders at Do IT Wise - Inetum
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Buyer Intent: Companies Evaluating Do IT Wise - Inetum Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Do IT Wise - Inetum System Integrator / VAR Profile
Do IT Wise - Inetum is a system integrator and technology consulting firm headquartered in Sofia, Bulgaria, with approximately 402 employees and annual revenues of $40M.
Do IT Wise - Inetum implements and supports enterprise applications across markets such as CRM, ITSM, PPM and TRM.
APPS RUN THE WORLD tracks 5 verified Do IT Wise - Inetum software implementations across industries and regions, including: Greentube where Do IT Wise - Inetum implemented ServiceNow Customer Service Management, Greentube where Do IT Wise - Inetum implemented ServiceNow ITSM, and Greentube where Do IT Wise - Inetum implemented ServiceNow Strategic Portfolio Management (ex ITBM).
Do IT Wise - Inetum has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Do IT Wise - Inetum partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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