List of ServiceNow IT Operations Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow IT Operations Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow IT Operations Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow IT Operations Management for IT Service Management include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, LVMH Moet Hennessy Louis Vuitton, a France based Retail organisation with 200518 employees and revenues of $99.35 billion, Munich Re, a Germany based Insurance organisation with 43306 employees and revenues of $67.13 billion, NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, AB InBev, a Belgium based Consumer Packaged Goods organisation with 143885 employees and revenues of $59.77 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow IT Operations Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AB InBev | Consumer Packaged Goods | 143885 | $59.8B | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a |
In 2023, AB InBev implemented ServiceNow IT Operations Management to centralize operational control for workplace and site IT support. The deployment is positioned within the IT Service Management category and targets on site and remote support workflows across Leuven, Belgium and broader European locations.
ServiceNow IT Operations Management was configured to support workplace and IT operations functions with a scoped CMDB and discovery oriented processes to populate asset records. IT Asset Management workflows were established to capture license and image maintenance responsibilities for workplace devices, while incident, request, and problem management processes were instrumented to enforce SLA and KPI tracking. Knowledge centered support, including KCS and agile ticket triage, was embedded to standardize resolution steps for both remote and on site engineers.
The implementation was integrated into existing Digital Workplace coordination to enable formal handoffs between local engineers, zone managers, and global IT Operations stakeholders. Operational coverage maps to workplace functions such as server rooms, meeting rooms, printers and endpoint fleets, and aligns with organizational directory and identity practices noted in the environment, including Active Directory and Azure knowledge. ServiceNow IT Operations Management supports linkage between asset records and support channels to consolidate resolution logs and operational telemetry.
Governance focused on standardizing incident, request, and problem workflows across European teams, applying consistent SLA ownership, escalation paths, and reporting. Rollout emphasized knowledge capture and KCS adoption, and role based access for local IT Support Engineers to own physical site footprints while coordinating with the Digital Workplace team. The configuration centralizes operational data for IT Service Management, enabling coordinated maintenance, preventive interventions, and cross site support orchestration.
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Acces Industrie Sa | Construction and Real Estate | 450 | $100M | France | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a |
In 2023, Acces Industrie Sa implemented ServiceNow IT Operations Management as part of its IT Service Management posture, and the company’s public website shows ServiceNow ITSM components exposed for end user access. The implementation is associated with the ServiceNow portfolio and positions ServiceNow IT Operations Management alongside visible ServiceNow ITSM capabilities on the corporate site, aligning the vendor application with the company’s IT Service Management needs.
Configuration work focused on standard IT Service Management and IT operations capabilities consistent with ServiceNow IT Operations Management, including incident management and service catalog driven self-service, configuration management and a CMDB oriented approach, plus event and discovery oriented operations workflows. The implementation narrative indicates the organization configured service request flows and ticketing processes typical of IT Service Management deployments, and the ServiceNow IT Operations Management instance was instrumented to support operational monitoring and service mapping workflows.
Operational coverage includes Acces Industrie Sa’s IT and operations teams, with the ServiceNow ITSM presence on the corporate website used to surface service catalog items and user-facing request forms. The deployment scope is organization wide for internal IT and operations functions, reflecting a consolidated service delivery channel delivered through the ServiceNow IT Operations Management platform and its IT Service Management front end.
Governance changes centered on centralizing incident and change workflow definitions and establishing configuration item stewardship to support ongoing operations and configuration management. ServiceNow IT Operations Management was used to codify process-level controls and role based access for IT and operations staff, supporting standardized ticket routing and lifecycle management consistent with IT Service Management governance practices.
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Acciona | Utilities | 66021 | $21.1B | Spain | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2021 | n/a |
In 2021, Acciona implemented ServiceNow IT Operations Management as part of its broader IT Service Management program. This implementation positioned ServiceNow IT Operations Management within Acciona to support IT operations, incident and event handling, and service lifecycle coordination under the IT Service Management category.
The deployment encompassed ServiceNow ITOM capabilities alongside concurrent ServiceNow modules including ITSM, ITBM, SecOps and Enterprise APP, with configuration work focused on discovery, event management, service mapping, orchestration workflows, and CMDB reconciliation to enable operational event to ticket flows. The ServiceNow IT Operations Management application was configured to interoperate with service management and governance processes, using application-level automation and workflow orchestration consistent with IT Service Management functional patterns.
Integration work was executed through coordinated projects with internal Acciona areas and external suppliers, driven by an internal Application Manager role responsible for defining functional requirements and supervising execution. Agile methodologies were used to manage delivery, and integration projects were scoped to connect operational monitoring and service management processes rather than to specific third party systems.
Governance and operationalization included a defined roadmap, continuous improvement practices and QA processes for platform maintenance, with the ServiceNow Application Manager supervising backlog prioritization, stakeholder communications and multi-project coordination. The implementation emphasized institutionalizing IT operations workflows and platform governance within Acciona, aligning the ServiceNow IT Operations Management application to enterprise IT Service Management processes.
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Aegon Nederland | Insurance | 26000 | $27.3B | Netherlands | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a |
In 2023, Aegon Nederland implemented ServiceNow IT Operations Management under the IT Service Management category as part of a Now Platform rollout to centralize continuity and operational workflows across its Global Technology Services organization. The deployment sits alongside ServiceNow Business Continuity Management and ServiceNow IT Service Management, providing a unified operational backbone for a 26,000 employee insurer with regional operations in the US, EMEA, and APAC.
Implementation focused on Business Continuity Management capabilities, with configuration of digital workflows, automated controls, approval routing, and Business Impact Analysis processes. ServiceNow IT Operations Management was configured to align event and discovery telemetry with continuity workflows, enabling faster translation of impact findings into response plans, and to reduce manual administration through platform-native orchestration and workflow automation.
The solution was implemented globally for approximately 500 users within Global Technology Services, and was integrated within the Now Platform with the enterprise BCM, IT Service Management, and Governance Risk and Compliance components to support cross-border incident information flows. This cross-product alignment enabled the organization to pass vital information between countries during COVID and to coordinate response when an inland hurricane impacted a major US office.
Governance and process changes established a single global BCM methodology and structure, replacing disparate regional approaches with standardized workflows and approval gates. Reported outcomes include a 50% increase in BCM administration efficiency, an 83% reduction in time to create and maintain Business Impact Analysis, and a 79% reduction in time to create and update BIA plans, with specific improvements moving BIA updates from three hours to 15 minutes and plan translation from 14 hours to three. Digital workflows are saving time and dollars while increasing operational consistency across the enterprise.
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AIA Group | Banking and Financial Services | 25405 | $20.6B | Hong Kong | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 | n/a |
In 2022, AIA Group deployed ServiceNow IT Operations Management as a core component of its IT Service Management strategy to connect lines of business through cloud automation and align service delivery to the companys TDA strategic initiatives. The implementation was anchored on a newly established cloud architecture that underpins scale and rapid automation, positioning ServiceNow IT Operations Management as the operational layer for self-service and workflow orchestration across the enterprise.
The deployment centered on configuring a unified service catalog and automation workflows within ServiceNow IT Operations Management, integrating request fulfillment and operational orchestration with existing ServiceNow IT Service Management interfaces. Functional capabilities emphasized self-service provisioning for developers and internal IT staff, automation of routine back-office work, orchestration of cross-platform processes, and a centralized employee service portal used as the primary window to access tools and services.
Operational coverage extended across AIAs multi-market footprint, supporting digital employee experience for more than 23,000 employees in 18 markets and operationalizing services that touch over 40 million individual policies and 17 million group policy members. The implementation consolidated cloud, automation and analytics service providers into a single, cohesive workflow connected to lines of business, and scaled to absorb spikes in processing requirements noted by the organization, including a reported 400% increase in demands tied to high-volume record processing across platforms.
Governance and rollout were paired with organizational enablement, notably AIAs Cloud Academy which enrolled 600 technology employees and graduated 200 to support cloud and automation operations, and a leadership focus on employee experience that treats staff as customers through ServiceNow interfaces. Outcomes called out by the company include close to 60% of back-office activities handled without human intervention and multi-million dollar cost savings attributed to cloud automation and the ServiceNow IT Operations Management implementation.
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Oil, Gas and Chemicals | 1000 | $200M | Portugal | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2021 | n/a |
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Manufacturing | 15000 | $4.7B | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 | Devoteam |
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Consumer Packaged Goods | 350 | $60M | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2019 | n/a |
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Distribution | 915 | $300M | Spain | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 | n/a |
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Professional Services | 240 | $13M | Portugal | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow IT Operations Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow IT Operations Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow IT Operations Management for IT Service Management include:
- Talan, a France based Professional Services organization with 7100 Employees
- Kellton Tech Solutions, a India based Professional Services company with 1800 Employees
- Allegro, a Poland based Retail organization with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow IT Operations Management Coverage
ServiceNow IT Operations Management is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow IT Operations Management, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, LVMH Moet Hennessy Louis Vuitton, Munich Re, NedBank and AB InBev are recorded users of
ServiceNow IT Operations Management for IT Service Management.
Companies using ServiceNow IT Operations Management are most concentrated in Utilities, Retail and Insurance, with adoption spanning over 21 industries.
Companies using ServiceNow IT Operations Management are most concentrated in France, Germany and South Africa, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow IT Operations Management across Americas, EMEA, and APAC.
Companies using ServiceNow IT Operations Management range from small businesses with 0-100 employees - 1.54%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 32.31%, and global enterprises with 10,000+ employees - 46.15%.
Customers of ServiceNow IT Operations Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow IT Operations Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.