List of ServiceNow IT Operations Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow IT Operations Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow IT Operations Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow IT Operations Management for IT Service Management include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, LVMH Moet Hennessy Louis Vuitton, a France based Retail organisation with 200518 employees and revenues of $99.35 billion, Munich Re, a Germany based Insurance organisation with 43306 employees and revenues of $67.13 billion, NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, AB InBev, a Belgium based Consumer Packaged Goods organisation with 143885 employees and revenues of $59.77 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow IT Operations Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow IT Operations Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AB InBev | Consumer Packaged Goods | 143885 | $59.8B | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a | In 2023, AB InBev implemented ServiceNow IT Operations Management to centralize operational control for workplace and site IT support. The deployment is positioned within the IT Service Management category and targets on site and remote support workflows across Leuven, Belgium and broader European locations. ServiceNow IT Operations Management was configured to support workplace and IT operations functions with a scoped CMDB and discovery oriented processes to populate asset records. IT Asset Management workflows were established to capture license and image maintenance responsibilities for workplace devices, while incident, request, and problem management processes were instrumented to enforce SLA and KPI tracking. Knowledge centered support, including KCS and agile ticket triage, was embedded to standardize resolution steps for both remote and on site engineers. The implementation was integrated into existing Digital Workplace coordination to enable formal handoffs between local engineers, zone managers, and global IT Operations stakeholders. Operational coverage maps to workplace functions such as server rooms, meeting rooms, printers and endpoint fleets, and aligns with organizational directory and identity practices noted in the environment, including Active Directory and Azure knowledge. ServiceNow IT Operations Management supports linkage between asset records and support channels to consolidate resolution logs and operational telemetry. Governance focused on standardizing incident, request, and problem workflows across European teams, applying consistent SLA ownership, escalation paths, and reporting. Rollout emphasized knowledge capture and KCS adoption, and role based access for local IT Support Engineers to own physical site footprints while coordinating with the Digital Workplace team. The configuration centralizes operational data for IT Service Management, enabling coordinated maintenance, preventive interventions, and cross site support orchestration. | |
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Acces Industrie Sa | Construction and Real Estate | 450 | $100M | France | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a | In 2023, Acces Industrie Sa implemented ServiceNow IT Operations Management as part of its IT Service Management posture, and the company’s public website shows ServiceNow ITSM components exposed for end user access. The implementation is associated with the ServiceNow portfolio and positions ServiceNow IT Operations Management alongside visible ServiceNow ITSM capabilities on the corporate site, aligning the vendor application with the company’s IT Service Management needs. Configuration work focused on standard IT Service Management and IT operations capabilities consistent with ServiceNow IT Operations Management, including incident management and service catalog driven self-service, configuration management and a CMDB oriented approach, plus event and discovery oriented operations workflows. The implementation narrative indicates the organization configured service request flows and ticketing processes typical of IT Service Management deployments, and the ServiceNow IT Operations Management instance was instrumented to support operational monitoring and service mapping workflows. Operational coverage includes Acces Industrie Sa’s IT and operations teams, with the ServiceNow ITSM presence on the corporate website used to surface service catalog items and user-facing request forms. The deployment scope is organization wide for internal IT and operations functions, reflecting a consolidated service delivery channel delivered through the ServiceNow IT Operations Management platform and its IT Service Management front end. Governance changes centered on centralizing incident and change workflow definitions and establishing configuration item stewardship to support ongoing operations and configuration management. ServiceNow IT Operations Management was used to codify process-level controls and role based access for IT and operations staff, supporting standardized ticket routing and lifecycle management consistent with IT Service Management governance practices. | |
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Acciona | Utilities | 66021 | $21.1B | Spain | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2021 | n/a | In 2021, Acciona implemented ServiceNow IT Operations Management as part of its broader IT Service Management program. This implementation positioned ServiceNow IT Operations Management within Acciona to support IT operations, incident and event handling, and service lifecycle coordination under the IT Service Management category. The deployment encompassed ServiceNow ITOM capabilities alongside concurrent ServiceNow modules including ITSM, ITBM, SecOps and Enterprise APP, with configuration work focused on discovery, event management, service mapping, orchestration workflows, and CMDB reconciliation to enable operational event to ticket flows. The ServiceNow IT Operations Management application was configured to interoperate with service management and governance processes, using application-level automation and workflow orchestration consistent with IT Service Management functional patterns. Integration work was executed through coordinated projects with internal Acciona areas and external suppliers, driven by an internal Application Manager role responsible for defining functional requirements and supervising execution. Agile methodologies were used to manage delivery, and integration projects were scoped to connect operational monitoring and service management processes rather than to specific third party systems. Governance and operationalization included a defined roadmap, continuous improvement practices and QA processes for platform maintenance, with the ServiceNow Application Manager supervising backlog prioritization, stakeholder communications and multi-project coordination. The implementation emphasized institutionalizing IT operations workflows and platform governance within Acciona, aligning the ServiceNow IT Operations Management application to enterprise IT Service Management processes. | |
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Insurance | 26000 | $27.3B | Netherlands | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a |
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Banking and Financial Services | 25405 | $20.6B | Hong Kong | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 | n/a |
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Oil, Gas and Chemicals | 1000 | $200M | Portugal | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2021 | n/a |
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Manufacturing | 15000 | $4.7B | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 | Devoteam |
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Consumer Packaged Goods | 350 | $60M | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2019 | n/a |
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Distribution | 915 | $300M | Spain | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 | n/a |
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Professional Services | 240 | $13M | Portugal | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2018 | n/a |
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Showing 1 to 10 of 65 entries
Buyer Intent: Companies Evaluating ServiceNow IT Operations Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow IT Operations Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow IT Operations Management for IT Service Management include:
- Talan, a France based Professional Services organization with 7100 Employees
- Kellton Tech Solutions, a India based Professional Services company with 1800 Employees
- Allegro, a Poland based Retail organization with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
FAQ - APPS RUN THE WORLD ServiceNow IT Operations Management Coverage
ServiceNow IT Operations Management is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow IT Operations Management, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, LVMH Moet Hennessy Louis Vuitton, Munich Re, NedBank and AB InBev are recorded users of
ServiceNow IT Operations Management for IT Service Management.
Companies using ServiceNow IT Operations Management are most concentrated in Utilities, Retail and Insurance, with adoption spanning over 21 industries.
Companies using ServiceNow IT Operations Management are most concentrated in France, Germany and South Africa, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow IT Operations Management across Americas, EMEA, and APAC.
Companies using ServiceNow IT Operations Management range from small businesses with 0-100 employees - 1.54%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 32.31%, and global enterprises with 10,000+ employees - 46.15%.
Customers of ServiceNow IT Operations Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow IT Operations Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.