List of ServiceNow Governance, Risk, and Compliance (GRC) Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, CA, 95054,
United States
Santa Clara, CA, 95054,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Governance, Risk, and Compliance (GRC) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance include: Cencora (formerly AmerisourceBergen), a United States based Distribution organisation with 47000 employees and revenues of $321.33 billion, Optum, a United States based Insurance organisation with 300000 employees and revenues of $257.00 billion, Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion, Bank of America, a United States based Banking and Financial Services organisation with 213000 employees and revenues of $101.89 billion, BNP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Governance, Risk, and Compliance (GRC), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AEGIS Insurance Services USA | Insurance | 200 | $28M | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2022 | n/a |
In 2022, AEGIS Insurance Services USA implemented ServiceNow Governance, Risk, and Compliance to centralize IT compliance, risk monitoring, and control testing across the insurer. The deployment leveraged the Now Platform cloud SaaS model to consolidate previously unstructured email, phone calls, and spreadsheet-based processes into a single system of record, aligning the ServiceNow Governance, Risk, and Compliance application with broader IT service management objectives.
The implementation extended core ServiceNow modules, taking Incident Management and Change Management live within a month and customizing Problem Management to capture security incidents. AEGIS built a centralized self-service portal and multiple custom Now Platform applications, including an Out-of-the-Office management app with a back-end table of 28 absence reasons and differentiated approval workflows. The team also imported a full IT risk matrix into ServiceNow, authoring manual and automated controls and control tests within the ServiceNow Governance, Risk, and Compliance framework to enable cohesive policy, risk, control, and audit views.
Integrations were established where stated, including HR and payroll feeds for the out-of-office application and linkage between Contracts, Vendor Performance Management, and IT Financial Management modules to validate vendor, contract, and financial data. The rollout encompassed multiple IT functions inside the Office of the CIO, specifically PMO, IT Governance, Compliance, IT Finance, Service Management, IT Strategy, and Procurement, and extended use of ServiceNow Project Portfolio Management and Facilities Service Automation to support project reporting and facilities request automation.
Governance and workflow changes focused on creating auditable approval paths, separation of duties visibility, and automated assignments and notifications. Dashboards and reporting were implemented to provide real-time visibility for the CIO and IT leadership, while email-driven requests were converted into tracked tickets and workflow actions, enabling policy validation, chain of command review, and consolidated incident-to-resolution tracking.
Outcomes called out by AEGIS include centralized information, streamlined workflows, enhanced reporting and transparency, and reduced on-premise operational overhead due to the cloud delivery model. The company reports faster development and time-to-market for new capabilities on the Now Platform and an organic expansion of ServiceNow usage across additional business functions.
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Aegon Nederland | Insurance | 26000 | $27.3B | Netherlands | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 | n/a |
In 2023, Aegon Nederland implemented ServiceNow Governance, Risk, and Compliance (GRC) to centralize Governance, Risk and Compliance for its Global Technology Services business continuity program. The selection followed an eight month tender process that included a 40 page Request for Proposal and roughly 50 evaluation sessions to validate requirements for automated operational controls and enterprise digital workflows.
Deployment leveraged the ServiceNow Business Continuity Management capability within the ServiceNow Governance, Risk, and Compliance (GRC) stack, configured to deliver digital workflows, automated controls, and approval gates across organizational boundaries. Functional modules implemented emphasize Business Continuity Management, and the broader Now Platform footprint at Aegon includes IT Operations Management and IT Service Management as complementary components.
Operational coverage is global, owned by Global Technology Services the internal IT infrastructure unit, and configured for regional offices across the US, EMEA and APAC with 500 users on the BCM product. The BCM configuration standardized Business Impact Analysis workflows, automated plan generation, and cross country information sharing, supporting operational response during COVID and during an inland hurricane or derecho that affected Aegons largest US office.
Governance and process changes established a single source of BCM truth and a consistent global methodology across previously regionalized programs, replacing disparate practices with centralized digital workflows on the Now Platform. Reported outcomes tied to the implementation include a 50% increase in BCM administration efficiency, an 83% reduction in time to create and maintain Business Impact Analysis, a 79% reduction in time to create and update BIA plans, Business Impact Analysis update time reduced from three hours to fifteen minutes, and plan translation time reduced from fourteen hours to three.
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Allianz Spain | Insurance | 4000 | $1.5B | Spain | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2022 | n/a |
In 2022, Allianz Spain implemented ServiceNow Governance, Risk, and Compliance (GRC) to establish a structured platform for Non Financial Risk Management across its technology organization. The deployment uses the ServiceNow GRC and Vendor Risk Management VRM modules as the core applications within the Governance, Risk and Compliance portfolio.
The implementation configured standard Governance, Risk and Compliance capabilities including a centralized risk register, control framework and policy management, periodic and continuous risk assessments, issue and remediation workflows, and vendor risk assessment lifecycle functions. ServiceNow Governance, Risk, and Compliance (GRC) was extended to capture assessment evidence and to orchestrate control testing and corrective action tracking in line with the NFRM framework.
Operational coverage centers on the Risk Management function at Allianz Technology, spanning Enterprise Risk Management and Operational Risk Management, and involves collaboration with IT and business functions across Allianz Technology, Allianz Services, and Allianz Group center functions. The platform is positioned to support cross functional risk orchestration and vendor risk oversight while serving the Allianz Technology SE Spain Branch organization in Barcelona.
Governance and process ownership were formalized through a Product Owner role within the ORM team, responsible for ongoing development and enhancement of the IRM@AZ Technology platform. This governance model coordinates cross functional stakeholders, aligns risk workflows to the NFRM framework, and manages the roadmap for ServiceNow Governance, Risk, and Compliance (GRC) and VRM capabilities.
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Ameriprise Financial | Banking and Financial Services | 13600 | $18.5B | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2021 | n/a |
In 2021 Ameriprise Financial implemented ServiceNow Governance, Risk, and Compliance (GRC) within its Governance, Risk and Compliance portfolio as part of a broader ServiceNow platform program. The implementation was executed alongside modules including ITSM, ITOM, ITAM, HRSD, CSM, SPM, and IRM, positioning ServiceNow Governance, Risk, and Compliance (GRC) as the enterprise control plane for policy, risk and control orchestration.
Configuration work focused on IRM and GRC capabilities, developing controls, risk assessments, and automated control testing workflows. Automation was delivered using Flow Designer, Process Automation Designer, Script Actions, and custom workflow logic to support application intake, scoring, approvals, and ownership enforcement, and App Engine was used for end to end custom application development to ensure extensible, maintainable solutions.
The implementation integrated core platform services and data sources, including CMDB and Discovery, IT Asset Management with SAM and HAM Pro, and HRSD connectivity to Workday, Active Directory, and LDAP for accurate employee and role data. Additional integrations were built using REST and SOAP APIs, JDBC extracts, SSO, SCCM, network automation interfaces, and other ERP connectivity to support asset reconciliation, automation, and lifecycle processes, while data migration and transformation work used scripts, transform maps, and scheduled jobs to preserve data integrity across instances.
Operational coverage included HR, IT, and portfolio management functions, with SPM Pro configured for portfolios, programs, roadmaps, funding models, and resource planning to align governance with strategy. ITSM processes were instrumented for Incident, Problem, Change, Release, and Service Catalog using UI actions, business rules, and client scripts, and the Employee Service Portal, knowledge bases, widgets, and virtual agent conversations were customized to improve self service and agent productivity while enforcing governance workflows and access control through custom roles and automated assignments.
Governance and reporting were reinforced through developed dashboards, reports, and KPIs for HR, ITSM, and SPM stakeholders, enabling data driven decision making and improved compliance and reporting visibility. Controls and automated risk assessments were embedded to standardize workflows and evidence collection, and data integrity safeguards were maintained during migration and ongoing reconciliations to support auditability and regulatory compliance.
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AstraZeneca US | Life Sciences | 18000 | $25.5B | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2018 | n/a |
In 2018 AstraZeneca US implemented ServiceNow Governance, Risk, and Compliance (GRC) to centralize Governance, Risk and Compliance capabilities across its global pharmaceutical operations and to align risk management with ISO 27001, GDPR, SOX, and NIST frameworks. The implementation targeted both business and IT domains and was positioned to support structured risk identification, policy lifecycle management, control testing, and audit workflow automation.
The ServiceNow Governance, Risk, and Compliance deployment incorporated Integrated Risk Management and core GRC capabilities including policy management, control testing, audit lifecycle automation, automated compliance workflows, and integrated risk scoring models tied to business impact assessments. The broader ServiceNow footprint that informed configuration decisions included HRSD, ITSM, ITOM, SecOps, Software Asset Management, and Strategic Portfolio Management modules to ensure cross-domain process continuity and consistent data models.
Architecturally the implementation included Vulnerability Response capabilities that ingested data from enterprise scanning platforms to enable contextual prioritization and remediation tracking, and secure integrations with identity providers, endpoint management platforms, and external data sources. CMDB, Discovery, and Service Mapping were optimized and aligned with CSDM principles to support service visibility and operational intelligence, while role based access controls, multi factor authentication policies, and conditional access mechanisms were enforced to strengthen platform security.
Governance and rollout emphasized automated compliance workflows and risk scoring to provide leadership improved visibility into organizational risk posture, and conversational self service using Virtual Agent to reduce manual support workload and improve employee support experiences. The program was led from an enterprise architecture and ServiceNow development perspective to modernize service management capabilities while preserving alignment with security, privacy, and regulatory mandates.
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Professional Services | 56000 | $2.0B | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2020 | n/a |
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Utilities | 57000 | $25.5B | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2018 | n/a |
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Banking and Financial Services | 213000 | $101.9B | United States | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2017 | n/a |
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Banking and Financial Services | 3558 | $1.1B | Australia | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2021 | n/a |
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Manufacturing | 3141 | $853M | Belgium | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 | Plat4mation |
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Buyer Intent: Companies Evaluating ServiceNow Governance, Risk, and Compliance (GRC)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Governance, Risk, and Compliance (GRC). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance include:
- Cummins College, a India based Education organization with 1175 Employees
- Metropolitan Washington Airports Authority, a United States based Transportation company with 1750 Employees
- U.S. Small Business Administration, a United States based Government organization with 3293 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Cummins College | Education | 1175 | $331M | India | 2026-09-20 |
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Metropolitan Washington Airports Authority | Transportation | 1750 | $925M | United States | 2026-08-27 |
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U.S. Small Business Administration | Government | 3293 | $710M | United States | 2026-08-21 |
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Professional Services | 1400 | $445M | United States | 2026-08-13 |
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Oil, Gas and Chemicals | 57 | $2M | United States | 2026-06-03 |
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Banking and Financial Services | 4762 | $1.3B | Australia | 2026-05-04 |
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Non Profit | 32464 | $1.3B | Australia | 2026-03-16 |
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Professional Services | 1360 | $172M | India | 2026-01-09 |
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Professional Services | 4000 | $1.0B | India | 2025-11-18 |
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Construction and Real Estate | 82 | $50M | United States | 2025-11-07 |
FAQ - APPS RUN THE WORLD ServiceNow Governance, Risk, and Compliance (GRC) Coverage
ServiceNow Governance, Risk, and Compliance (GRC) is a Governance, Risk and Compliance solution from ServiceNow.
Companies worldwide use ServiceNow Governance, Risk, and Compliance (GRC), from small firms to large enterprises across 21+ industries.
Organizations such as Cencora (formerly AmerisourceBergen), Optum, Cardinal Health, Bank of America and BNP Paribas are recorded users of
ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance.
Companies using ServiceNow Governance, Risk, and Compliance (GRC) are most concentrated in Distribution, Insurance and Healthcare, with adoption spanning over 21 industries.
Companies using ServiceNow Governance, Risk, and Compliance (GRC) are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Governance, Risk, and Compliance (GRC) across Americas, EMEA, and APAC.
Companies using ServiceNow Governance, Risk, and Compliance (GRC) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 11.54%, large organizations with 1,001-10,000 employees - 36.54%, and global enterprises with 10,000+ employees - 51.92%.
Customers of ServiceNow Governance, Risk, and Compliance (GRC) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Governance, Risk, and Compliance (GRC) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Governance, Risk and Compliance.