Dvelp
20-22 Wenlock Road,
London, N1 7GU,
United Kingdom
London, N1 7GU,
United Kingdom
n/a
Professional Services
Dvelp
List of Software Implementations where Dvelp is Reseller or System Integrator
Dvelp, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Dvelp collaboration with software players such as Twilio empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Dvelp is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Dvelp | Twilio | Twilio Speech Recognition | Speech Recognition AI | AI-Powered Application |
List of Software Implementations where Dvelp is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Marks & Spencer_x000D_ | Retail | 64000 | $18.1B | United Kingdom | Twilio | Twilio Speech Recognition | Speech Recognition AI | 2018 |
In 2018, Marks & Spencer deployed Twilio Speech Recognition alongside Twilio Programmable Voice to automate inbound call routing across 640 stores and 13 UK contact centre hubs. The project was executed as a CRM and contact centre implementation in collaboration with partner Dvelp, with Twilio Speech Recognition serving as the Speech Recognition AI element driving routing decisions.
The implementation delivered real time speech to text conversion and intent routing to classify caller needs and direct calls to store endpoints or centralized agent queues. Configuration work focused on programmable voice call flows and intent classification rules that translated transcriptions into routing actions, with Twilio Speech Recognition providing the real time transcripts used for intent matching.
Operational coverage included store level customer service and centralized contact centre operations, connecting telephony streams from 640 stores into 13 UK hubs. The solution integrated speech recognition outputs into contact centre routing workflows and CRM oriented case handling, enabling automated routing into existing agent queues and store phone endpoints, while Dvelp managed the implementation orchestration.
Governance centered on configuring intent rules and updating call handling processes to accept automated routing outcomes, plus staged rollout across store and hub endpoints. According to the Twilio case study, the deployment achieved over 90% routing accuracy and reduced average call handling time by roughly 10 seconds, outcomes attributed to the combined use of Twilio Speech Recognition and Twilio Programmable Voice.
|
Showing 1 to 1 of 1 entries
IT Decision Makers and Key Stakeholders at Dvelp
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Dvelp Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Dvelp software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Dvelp System Integrator / VAR Profile
Dvelp is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 10 employees and annual revenues of $1M.
Dvelp implements and supports enterprise applications across markets such as AI-Powered Application.
APPS RUN THE WORLD tracks 1 verified Dvelp software implementations across industries and regions, including: Marks & Spencer_x000D_ where Dvelp implemented Twilio Speech Recognition.
Dvelp has a strategic VAR/SI partnership with Twilio, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Dvelp partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Dvelp dataset, verified system implementations, and related deployment insights.