Centreville, 20120-3926, VA,
United States
Enabling Technologies
Enabling Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Enabling Technologies collaboration with software players such as Enghouse Interactive empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Adrienne Arsht Center | Professional Services | 110 | $40M | United States | Enghouse Interactive | Enghouse Interactive Communications Center | Call Center | 2016 |
In 2016, Adrienne Arsht Center implemented Enghouse Interactive Communications Center to support its contact operations. The deployment included the Enghouse Interactive Communications Center and Quality Management Suite, chosen to centralize patron services and box office customer support, and to provide a unified Call Center platform for the organization.
The implementation configured core Call Center capabilities, including automatic call distribution, skills-based routing, call recording, and the Quality Management Suite for agent evaluation and coaching workflows. Enghouse Interactive Communications Center was implemented with standard administration and reporting modules to enable supervisor monitoring and quality assurance processes.
Enabling Technologies served as the system integrator for the rollout and established phased deployment and operational governance across patron services and box office teams. The engagement included configuration handoffs, supervisor enablement, and the establishment of evaluation and coaching workflows tied to the Quality Management Suite.
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Buyer Intent: Companies Evaluating Enabling Technologies Services
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