London, SE1 2AF,
United Kingdom
Ernst & Young
Ernst & Young, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Ernst & Young collaboration with software players such as Guidewire, Pegasystems and SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Insurance | 13196 | $19.5B | Australia | Guidewire | Guidewire InsuranceNow | Insurance ERP | 2016 |
In 2016 QBE Insurance deployed Guidewire InsuranceNow as part of an Insurance ERP program targeting QBE Insurance Australia. The implementation was scoped to modernize core processing, data and analytics, and digital engagement capabilities to support the company’s goal of becoming a digital distribution enterprise.
Guidewire InsuranceNow was configured to deliver policy administration workflows, claims processing support, billing orchestration, and embedded analytics functionality, aligning with standard Insurance ERP capabilities for underwriting, pricing configuration, policy lifecycle management, claims resolution, and customer billing. Configuration work focused on product and pricing flexibility, and on instrumenting analytics across the insurance lifecycle to support personalized engagement and faster decision loops.
Ernst & Young served as the Guidewire PartnerConnect Premier implementation partner, facilitating the deployment across QBE Australia operations. The rollout targeted business functions across personal, commercial, and workers compensation lines, and was implemented to cover QBE Australia’s national footprint of more than 30 offices, linking core processing with digital engagement channels.
Governance was organized under the Core Insurance Program with Helen Longland, Program Director Core Insurance Program IT Services, QBE Australia, providing program leadership. The program emphasized flexible product and pricing configuration and an enhanced customer experience as primary objectives, reflecting internal expectations for Guidewire InsuranceNow.
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Insurance | 13196 | $19.5B | Australia | Guidewire | Guidewire Analytics | Analytics and BI | 2016 |
In 2016 QBE Insurance Australia deployed Guidewire Analytics as part of a broader Guidewire suite implementation to advance its goal of becoming a digital distribution enterprise. The deployment was anchored at QBE Insurance Australia, headquartered in Sydney with more than 30 offices nationwide, and targeted personalized engagement across the company’s Personal, Commercial, and Workers’ Compensation business lines.
The implementation included Guidewire Analytics alongside Guidewire InsuranceSuite components, specifically PolicyCenter, ClaimCenter, and BillingCenter. Guidewire Analytics was configured to provide curated, validated data and live insights across the insurance lifecycle, supporting policy analytics, claims analytics, and pricing and product analytics to enable more flexible products and pricing and enhanced customer engagement.
The architecture centered on a centralized analytics platform that consolidated data from the Guidewire core modules, establishing a common data model and reporting layer for underwriters, claims teams, and billing operations. Ernst & Young, a Guidewire PartnerConnect Premier member, facilitated the technical integration and deployment, aligning Analytics with core processing and digital engagement products to ensure consistent data flows between PolicyCenter, ClaimCenter, BillingCenter, and the Analytics suite.
Governance was run through QBE’s Core Insurance Program with program leadership from Helen Longland, Program Director, Core Insurance Program IT Services, QBE Australia. The program emphasized configuration-driven product and pricing flexibility and an improved customer experience, outcomes explicitly stated by program leadership, and the rollout targeted operational adoption across QBE Australia’s offices and key business functions.
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Banking and Financial Services | 96628 | $48.6B | Canada | Pegasystems | Pega Smart Dispute | Dispute Management | 2023 |
In 2023, Royal Bank of Canada deployed Pega Smart Dispute as an MVP in 90 days to establish web self-service intake and straight-through processing for cardholder disputes. The Canada implementation was delivered with Ernst & Young and focused on Dispute Management for Visa and Mastercard payments, aligning the Pega Smart Dispute application with payments and customer service operations.
Pega Smart Dispute was configured to support web self-service intake workflows, automated adjudication rules, and straight-through processing for Visa and Mastercard dispute flows. The deployment centralized payments dispute management capabilities, implemented case orchestration and decisioning to drive routing and eligibility checks, and provisioned agent worklists and supervisory queues to increase processing consistency and agent confidence.
Governance followed a 90 day MVP cadence, with delivery and knowledge transfer led by Ernst & Young and operational ownership assigned to customer care and payments operations. Reported outcomes include rapid automation, improved agent and customer experience, and higher agent confidence as the initial scope prioritized web intake and STP before broader channel expansion.
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Insurance | 500 | $100M | United States | Guidewire | Guidewire InfoCenter | Data Warehouse | 2017 |
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Manufacturing | 3990 | $936M | Malaysia | SAP | SAP ERP ECC 6.0 - Sales and Distribution (SD) | Supply Chain Management | 2020 |
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Manufacturing | 3990 | $936M | Malaysia | SAP | SAP ERP ECC 6.0 - Materials Management (MM) | Inventory Management | 2020 |
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Life Sciences | 1500 | $3.1B | Australia | SAP | SAP S/4 HANA | ERP Financial | 2019 |
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Life Sciences | 1500 | $3.1B | Australia | SAP | SAP S/4 HANA Credit Management (FIN-FSCM-CR) | Credit Union Management | 2019 |
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Communications | 70000 | $81.4B | United States | Taliferro Group | Taliferro LIS | Laboratory Management | 2023 |
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Manufacturing | 75377 | $25.6B | India | SAP | SAP Business Integrity Screening | AML, Fraud and Compliance | 2024 |
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Buyer Intent: Companies Evaluating Ernst & Young Services
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