Webster, 14580, NY,
United States
ESC Partners
ESC Partners, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. ESC Partners collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| ESC Partners | Oracle | Oracle Cloud ERP | ERP Financial | ERP Financial Management |
| ESC Partners | Oracle | Oracle Utilities Work and Asset Cloud Service | Enterprise Asset Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Dothan Utility Services | Government | 920 | $269M | United States | Oracle | Oracle Cloud ERP | ERP Financial | 2021 |
In 2021 Dothan Utility Services initiated a city wide deployment of Oracle Cloud ERP under the ERP Financial category, engaging ESC Partners and Oracle to consolidate municipal systems onto Oracle Cloud Applications. The implementation was positioned as a unified cloud program to centralize Utilities, Public Works and Administrative back office functions across the City of Dothan, Alabama.
The technical footprint includes Oracle Fusion Cloud Enterprise Resource Planning as the core financial and back office layer alongside Oracle Utilities Customer Cloud Service, Oracle Utilities Work and Asset Cloud Service, Oracle Field Service and Oracle Public Sector Compliance and Regulation. Functional capabilities implemented or forecasted include utilities customer management, work and asset management, field service automation, financials and administrative workflows, simplified digital permitting and expanded employee self service.
The program executed a migration from NaviLine Central Square to Oracle Cloud Applications and was scoped as a city wide cloud consolidation project covering utilities, public works, permitting offices and administrative departments, with engagement touchpoints for businesses, builders and developers. ESC Partners served as the systems integrator and worked hand in hand with City staff and Oracle, with a project kickoff in July 2021 and a planned 30 month implementation timeline.
Governance and rollout relied on ESC Partners proprietary implementation methodology and change management practices to coordinate cross departmental workflows and improve management visibility by consolidating systems onto a single cloud platform. The engagement was budgeted at approximately $12M and explicitly targets improved citizen experience, elevated utilities customer services, reduced outage response times, improved field services functionality and streamlined digital services including permitting and employee self service.
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Dothan Utility Services | Government | 920 | $269M | United States | Oracle | Oracle Utilities Work and Asset Cloud Service | Enterprise Asset Management | 2021 |
In 2021, the City of Dothan implemented Oracle Utilities Work and Asset Cloud Service as part of a city-wide cloud migration project. The City of Dothan deployment of Oracle Utilities Work and Asset Cloud Service places the City in the Enterprise Asset Management category to support utilities operations, field services, and asset lifecycle oversight across municipal departments.
ESC Partners served as the systems integrator for the initiative, executing a consolidated Oracle Cloud Applications program alongside Oracle. The scope explicitly covered Utilities, Public Works, and Administrative Back Office functions, and the implementation was scoped as a 30 month, 12 million dollar program. Configuration work emphasized standard enterprise asset management capabilities, including work management, asset lifecycle tracking, preventive maintenance scheduling, and workforce enablement tailored to municipal service workflows.
The technical architecture consolidated multiple Oracle Cloud products into a unified cloud platform, integrating Oracle Utilities Work and Asset Cloud Service with Oracle Fusion Cloud Enterprise Resource Planning, Oracle Utilities Customer Cloud Service, Oracle Field Service, and Oracle Public Sector Compliance and Regulation. The migration included replacing NaviLine Central Square with Oracle Cloud Applications, enabling a single application backbone for customer engagement, field dispatch, permitting, and back office financial reconciliation. Integrations focused on synchronizing asset and work order data with ERP and customer management systems to reduce manual handoffs and improve visibility.
Governance and rollout followed ESC Partners proprietary implementation methodology and change management practices, with joint execution by City of Dothan staff, ESC Partners, and Oracle. The program targeted a frictionless citizen experience, simplified digital permit processing, improved employee self service, reduced outage response times, and enhanced field service efficiency, all via consolidated system management and platform visibility. The narrative reflects explicit project outcomes and program parameters as stated by the City and ESC Partners.
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Buyer Intent: Companies Evaluating ESC Partners Services
- WEB Aruba, a Aruba based Utilities organization with 310 Employees
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