Fuji Soft
1-1 Sakuragi-cho, Naka-ku,
Yokohama-shi, 231-8008,
Japan
Yokohama-shi, 231-8008,
Japan
81-45-650-8811
Professional Services
Fuji Soft
List of Software Implementations where Fuji Soft is Reseller or System Integrator
Fuji Soft, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Fuji Soft collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Fuji Soft is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Fuji Soft | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Fuji Soft | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | CRM |
List of Software Implementations where Fuji Soft is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Nikkei | Media | 3045 | $96M | Japan | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2021 | In 2021, Nikkei implemented Oracle Service Cloud (ex RightNow) to consolidate customer service operations under the Customer Support category. The decision followed a six month vendor evaluation that compared Microsoft, Salesforce, TechMatrix, and Oracle, with Nikkei prioritizing workflow extensibility, AI-based workflow capability, and future cooperation with chatbots and LINE applications. The implementation established a centralized customer database and a unified contact center interface using Oracle Service Cloud (ex RightNow), leveraging the Oracle B2C Service screen to visualize fragmented customer information. Key functional capabilities deployed included multi-channel case management, a smart assistant for self-service, and configurable workflow automation to support AI-driven routing and response, all aligned with Customer Support best practices. Deployment was executed as a cloud B2C service designed to blend with existing systems, enabling data consolidation from multiple call centers into a single CRM platform. Integrations focused on data harmonization and downstream sharing across divisions, with explicit planning for future chatbot and LINE application cooperation to extend automated customer interactions. Fuji Soft served as the implementation partner, providing comprehensive migration support and operational handover. Governance and operational changes centered on centralizing access to call center data for other business units, standardizing case workflows, and enabling rapid user adoption through an interface noted for its usability by Nikkei’s CS Group. Post deployment outcomes reported by Nikkei included consolidation of all call center data onto a single platform, a reduction in yearly phone inquiries from 200,000 to 100,000, a decrease in email inquiries from 20,000 to 14,000, and an approximate 30 percent inquiry reduction attributable to the smart assistant. The Oracle B2C Service interface was cited as facilitating smooth companywide adoption and quicker information sharing across divisions. | |
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Nikkei | Media | 3045 | $96M | Japan | Oracle | Oracle CX Cloud | Customer Experience | 2021 | In 2021, Nikkei implemented Oracle CX Cloud, deploying Oracle B2C Service as its core Customer Experience platform to consolidate dispersed customer data and centralize call center operations. The selection followed a six month evaluation of Microsoft, Salesforce, TechMatrix, and Oracle, and Nikkei engaged Fuji Soft as the implementation partner based on prior large scale system transfer experience. The implementation configured Oracle B2C Service screens and a centralized customer database to visualize and unify customer records that had previously been split across multiple call center systems. Functional capabilities implemented include agent desktop consolidation, a smart assistant for self service, and extensible workflow definitions designed to support future AI based workflows and chatbot integrations. Oracle CX Cloud was deployed as a cloud hosted service that needed to blend with Nikkei’s existing systems, providing a persistent database for customer data and an integration surface for chatbots and LINE applications as planned extensions. Operational coverage prioritized the CS Group and call center networks while enabling cross divisional access to consolidated customer records, improving information sharing across the company. Governance and process changes emphasized standardizing customer management workflows and centralizing data access, with Fuji Soft providing comprehensive implementation support and Nikkei driving adoption through usability focused configuration. The Oracle B2C Service interface and design philosophy facilitated smooth user adoption, reducing fragmentation in contact handling procedures and enabling a single CRM access pattern for agents. Outcomes reported by Nikkei include a reduction in annual phone inquiries from 200,000 to 100,000 and a fall in email inquiries from 20,000 to 14,000, with the smart assistant contributing to roughly a 30 percent reduction in inquiries. Nikkei also consolidated all call center data onto a single platform, enabling quicker company wide sharing of customer information through the Oracle CX Cloud implementation. |
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IT Decision Makers and Key Stakeholders at Fuji Soft
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Fuji Soft Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Fuji Soft software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Fuji Soft System Integrator / VAR Profile
Fuji Soft is a system integrator and technology consulting firm headquartered in Yokohama-shi, Japan, with approximately 19056 employees and annual revenues of $1.9B.
Fuji Soft implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 2 verified Fuji Soft software implementations across industries and regions, including: Nikkei where Fuji Soft implemented Oracle Service Cloud (ex RightNow), and Nikkei where Fuji Soft implemented Oracle CX Cloud.
Fuji Soft has a strategic VAR/SI partnership with Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Fuji Soft partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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