Fusion Communications
2400 Main Street, Suite 200,
Irvine, 92614, CA,
United States
Irvine, 92614, CA,
United States
1 949-852-2300
Communications
Fusion Communications
List of Software Implementations where Fusion Communications is Reseller or System Integrator
Fusion Communications, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Fusion Communications collaboration with software players such as Vertical Communications empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Fusion Communications is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Fusion Communications | Vertical Communications | Vertical Wave IP | PBX, VoiP and Phone Systems | Collaboration |
List of Software Implementations where Fusion Communications is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
I-10 Toyota United States | Automotive | 75 | $100M | United States | Vertical Communications | Vertical Wave IP | PBX, VoiP and Phone Systems | 2015 | In 2015, I-10 Toyota implemented Vertical Wave IP to provide PBX, VoiP and Phone Systems capabilities across its dealerships. The deployment networked two Indio, California dealership sites and targeted customer service and CRM-aware call handling across Southern California, with Fusion Communications managing the systems integration and rollout. Vertical Wave IP was configured with Vertical's ViewPoint Mobile to enable agent mobility and with the Automotive bundle to support CRM-aware call routing. The implementation enabled call recording and real-time visibility of agents, while routing logic was tied to CRM data to improve appointment confirmations and campaign tracking. Integrations focused on customer service CRM integration to drive call routing and campaign workflows. The deployment eliminated a third-party call measurement service, reducing external measurement costs by about $2,300+ per month, and consolidated telephony controls within the Vertical Wave IP environment. Governance and operational changes aligned telephony routing with customer service and appointment scheduling processes, standardizing call recording and agent monitoring across the two sites. The project impacted customer-facing business functions including appointment confirmations, campaign tracking, and CRM-integrated call handling, while centralizing visibility and control of voice operations under Vertical Wave IP. |
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IT Decision Makers and Key Stakeholders at Fusion Communications
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Buyer Intent: Companies Evaluating Fusion Communications Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Fusion Communications software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Fusion Communications System Integrator / VAR Profile
Fusion Communications is a system integrator and technology consulting firm headquartered in Irvine, United States, with approximately 10 employees and annual revenues of $1M.
Fusion Communications implements and supports enterprise applications across markets such as Collaboration.
APPS RUN THE WORLD tracks 1 verified Fusion Communications software implementations across industries and regions, including: I-10 Toyota United States where Fusion Communications implemented Vertical Wave IP.
Fusion Communications has a strategic VAR/SI partnership with Vertical Communications, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Fusion Communications partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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