Taipei, 104439,
Taiwan
Galaxy Software Services Taiwan
Galaxy Software Services Taiwan, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Galaxy Software Services Taiwan collaboration with software players such as Super 8 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Galaxy Software Services Taiwan | Super 8 | Super 8 SCRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Jiu Zhen Nan Foods | Consumer Packaged Goods | 100 | $10M | Taiwan | Super 8 | Super 8 SCRM | CRM | 2021 |
In 2021, Jiu Zhen Nan Foods deployed Super 8 SCRM as its CRM to centralize customer engagement and loyalty activities across Taiwan, executed with implementation partner Galaxy Software Services Taiwan. The engagement targeted LINE channel activation and membership binding for the consumer packaged goods business, positioning Super 8 SCRM as the primary channel orchestration and coupon management platform.
The implementation leveraged Super 8 SCRM's LINE SCRM features together with the 優惠券匣 coupon module to bind LINE friends to membership and operate coupon-driven campaigns. Configuration work included membership binding workflows, coupon issuance and redemption rules, and campaign orchestration for LINE messaging, enabling automated coupon distribution and lifecycle communications through Super 8 SCRM.
Super 8 SCRM was integrated with Vital CRM to synchronize customer identity and construct unified cross-channel customer profiles, enabling campaign triggers based on consolidated customer data. Operational coverage included marketing and CRM functions across Taiwan, with LINE as the primary engagement channel and retail touchpoints handling coupon redemption, aligning Super 8 SCRM channel features with Vital CRM customer master records.
Rollout was executed as a rapid campaign-driven deployment, producing 8k plus active members in three months, equal to 66 percent of LINE friends. Reported outcomes included a repurchase rate increase from 30 percent to 45 percent and a reduction in LINE account block rate from 15 percent to 8 percent, while governance and campaign rules were managed by the in-house marketing and CRM teams with Galaxy Software Services Taiwan providing implementation and operational handover.
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Buyer Intent: Companies Evaluating Galaxy Software Services Taiwan Services
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