Milan, 20159,
Italy
Hinto
Hinto, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Hinto collaboration with software players such as Atlassian empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Hinto | Atlassian | Atlassian Teamwork Collection | Collaboration | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Luigi Lavazza | Consumer Packaged Goods | 4169 | $2.5B | Italy | Atlassian | Atlassian Teamwork Collection | Collaboration | 2019 |
In 2019, Luigi Lavazza implemented the Atlassian Teamwork Collection to centralize workflows for demand planning, business-request intake, and IT enhancement processes. The deployment targeted enterprise-wide visibility across its global operations and positioned the solution within the Collaboration category to standardize cross-functional work management.
The Atlassian Teamwork Collection was provisioned on Atlassian Cloud and configured across Jira, Confluence, and Jira Service Management, leveraging Atlassian templates and analytics to standardize request intake, work tracking, and SLA monitoring. Functional capabilities implemented included issue tracking, service desk intake, knowledge management, workflow automation, and template-driven project orchestration to reduce manual reporting and increase consistency.
Architecturally the initiative consolidated ticketing, knowledge articles, and service management into a unified cloud architecture using native Atlassian components, creating shared dashboards and centralized visibility. Operational coverage included demand planning teams, business stakeholders handling request intake, and IT enhancement squads, enabling end-to-end traceability across global sites.
The implementation was executed with partner Hinto in Italy and incorporated governance changes to standardize intake workflows, SLA and KPI monitoring, and reporting cadence. Reported outcomes included reduced manual reporting, improved SLA and KPI visibility, and streamlined collaboration through the Atlassian templates and analytics embedded in the Atlassian Teamwork Collection.
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Buyer Intent: Companies Evaluating Hinto Services
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