Frederiksberg, 1970,
Denmark
iGlobe
iGlobe, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. iGlobe collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| iGlobe | Microsoft | Microsoft Outlook | Collaboration | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Ergotel | Distribution | 7 | $1M | Denmark | Microsoft | Microsoft Outlook | Collaboration | 2020 |
In 2020, Ergotel implemented Microsoft Outlook as part of an iGlobe CRM deployment on Microsoft 365 to address Collaboration requirements. The deployment was published in May 2020 and centered on Microsoft Outlook and Teams integration to centralize reseller and end customer interactions.
The implementation configured iGlobe CRM with Microsoft Outlook, Microsoft Teams, Planner and Power BI to provide unified customer activity visibility and to accelerate sales and service follow up workflows. Functional capabilities included email and calendar synchronization via Microsoft Outlook, task orchestration through Planner, team communication via Teams, and dashboards and reporting through Power BI.
iGlobe acted as the implementation partner responsible for integrating the CRM with Microsoft 365 Collaboration tools, and the solution explicitly integrated Outlook as highlighted in the case study. Operational coverage focused on Ergotel sales and support across Denmark, Greenland, and the Faroe Islands, centralizing reseller and end customer touchpoints.
Governance emphasized centralized CRM records linked to Microsoft Outlook activity to improve reseller loyalty and to speed staff workflows, with rollout details published in May 2020. The case narrative cites outcomes including faster staff workflows, improved reseller loyalty, and a unified view of customer activities.
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Buyer Intent: Companies Evaluating iGlobe Services
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