Infobip
35-38 New Bridge St, 5th Floor,,
London, EC4V 6BW,
United Kingdom
London, EC4V 6BW,
United Kingdom
44 20 7837-4180
Communications
Infobip
List of Software Implementations where Infobip is Reseller or System Integrator
Infobip, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Infobip collaboration with software players such as Airbot Technology empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Infobip is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Infobip | Airbot Technology | Airport AI | Chatbots and Conversational AI | AI-Powered Application |
List of Software Implementations where Infobip is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Dublin Airport | Transportation | 2500 | $300M | Ireland | Airbot Technology | Airport AI | Chatbots and Conversational AI | 2021 | In 2021, Dublin Airport implemented Airbot Technology Airport AI as a WhatsApp chatbot. The deployment used the Apps Category to automate passenger-facing customer service for travelers in Ireland and was presented publicly with Infobip as the messaging partner. Airbot Technology's Airport AI was configured to handle core conversational modules for flight information, directions and service FAQs, with inferred module usage including FAQ handling and outbound notifications via the WhatsApp channel. The implementation emphasized natural language Q and A workflows and templated response sets for high frequency passenger queries. Operationally the solution was delivered through Infobip for WhatsApp provisioning and channel orchestration, placing the messaging layer between airport customer service touchpoints and passenger audiences in Ireland. The project scope focused on passenger-facing customer service functions rather than back office systems, and the channel configuration reflected WhatsApp centric user journeys. Governance aligned the chatbot to Dublin Airport customer service operations for content management and escalation rules, with go live in 2021. The rollout increased speed of responses for common passenger queries according to project communications, and inferred usage patterns show the WhatsApp chatbot handling FAQs and notifications as primary functional modules. | |
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Zurich Airport Switzerland | Transportation | 2163 | $1.4B | Switzerland | Airbot Technology | Airport AI | Chatbots and Conversational AI | 2021 | In 2021, Zurich Airport Switzerland deployed Airbot Technology's Airport AI as a Chatbots and Conversational AI solution to enhance passenger experience across the airport network in Switzerland. The rollout used Infobip's WhatsApp channel to deliver automated answers to flight queries, gate information and directions directly to passengers' mobile devices. Airport AI was provisioned as a passenger-facing conversational engine delivering FAQ responses and outbound notifications, with implementation focused on WhatsApp FAQ and notification chatbot modules as described in the Infobip announcement. The architecture centered on a cloud-hosted conversational platform from Airbot Technology interfaced with Infobip's messaging channel, enabling scripted Q&A workflows and notification orchestration consistent with Chatbots and Conversational AI functionality. Operational coverage targeted passenger services and customer service touchpoints at Zurich Airport Switzerland, with the service going live in 2021 and providing faster self-service access to airport information. Governance focused on messaging channel management and content curation for flight and gate information, while the implementation preserved a passenger-centric workflow for inquiry handling and notifications. | |
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London Gatwick Airport | Transportation | 2294 | $1.3B | United Kingdom | Airbot Technology | Airport AI | Chatbots and Conversational AI | 2021 | In 2021, London Gatwick Airport deployed Airbot Technology's Airport AI integrated with Infobip's WhatsApp for Business API to automate passenger customer service across its terminals in the United Kingdom. Airport AI was provisioned to handle passenger-facing use cases including flight updates, gate information, wayfinding and promotional messaging. The implementation configured Airport AI as a conversational layer delivered over Infobip's WhatsApp for Business API, with functional modules covering a WhatsApp chatbot for FAQs and permissioned push notifications for real-time flight and terminal information, as reflected in Infobip partnership materials. Airbot Technology supplied the conversational AI and content management capabilities while Infobip provided the messaging channel and delivery orchestration, creating a combined stack for inbound FAQ handling and outbound notifications. Operational coverage spanned passenger customer service across Gatwick's terminals in the United Kingdom and touched customer experience, terminal operations, and communications teams. Infobip participated as the messaging partner in the rollout, the solution went live in 2021 and improved passenger access to real-time flight and terminal information. |
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IT Decision Makers and Key Stakeholders at Infobip
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Infobip Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Infobip software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Infobip System Integrator / VAR Profile
Infobip is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 3600 employees and annual revenues of $700M.
Infobip implements and supports enterprise applications across markets such as AI-Powered Application.
APPS RUN THE WORLD tracks 3 verified Infobip software implementations across industries and regions, including: Dublin Airport where Infobip implemented Airport AI, Zurich Airport Switzerland where Infobip implemented Airport AI, and London Gatwick Airport where Infobip implemented Airport AI.
Infobip has a strategic VAR/SI partnership with Airbot Technology, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Infobip partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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