INNOQ
Krischerstr. 100,
Monheim, 40789,
Germany
Monheim, 40789,
Germany
49 2 1733-3660
Professional Services
INNOQ
List of Software Implementations where INNOQ is Reseller or System Integrator
INNOQ, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. INNOQ collaboration with software players such as Salesforce, Informatica and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
INNOQ is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| INNOQ | Microsoft | Microsoft Azure Language Understanding Intelligent Service (LUIS) | ML and Data Science Platforms | AI Development |
| INNOQ | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
| INNOQ | Informatica | Informatica ActiveVOS | Business Process Management | ERP Services and Operations |
List of Software Implementations where INNOQ is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
AXA UK | Insurance | 10000 | $6.2B | United Kingdom | Salesforce | Salesforce Service Cloud | Customer Support | 2021 |
In 2021, AXA UK implemented Salesforce Service Cloud as its Customer Support platform. The deployment emphasized improving customer satisfaction by pairing Salesforce Service Cloud with an AXA-Chatbot delivered by INNOQ, creating a combined front-line support architecture for both web messaging and internal agent assistance.
The implementation centered on Customer Support workflows, with Salesforce Service Cloud used to centralize case intake, manage service queues, and provide a consolidated knowledge surface for agents. The AXA-Chatbot provides automated handling of routine inquiries and guided self-service capabilities, processing tasks such as insurance card replacement through conversational flows and triggering follow-up actions, while Service Cloud served as the authoritative customer service application for escalations and complex case management.
The AXA-Chatbot was built on the Microsoft Bot Framework and integrated web presentation using the BotFramework-WebChat React plug-in, with a direct-line connection exposing the bot for web and additional chat channels. Natural language processing was provided by Azure Cognitive Services through LUIS, with Azure Search used to retrieve answers from a managed technical model and FAQ database. For security and compliance, the entire chatbot solution runs in a self-hosted environment and is managed through an administrative web interface developed during the project.
Project governance was collaborative, executed by a mixed Project Team of AXA and INNOQ staff, with INNOQ acting as the implementation partner responsible for the chatbot delivery. Operational scope included public-facing customer service channels on the AXA website and internal service desk use cases where agents can query the chatbot to accelerate responses. The rollout delivered extended service hours and immediate customer responses, reducing wait-time exposure and allowing customer service staff to focus on higher complexity inquiries.
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Six Group | Banking and Financial Services | 4293 | $1.8B | Switzerland | Informatica | Informatica ActiveVOS | Business Process Management | 2019 |
In 2019, SIX Group implemented Informatica ActiveVOS as the Business Process Management engine for SIX Terravis, its land registry platform. The Informatica ActiveVOS deployment served as the central BPMS layer to digitalize land-register information and to orchestrate end-to-end land registry transaction processing across Swiss cantons.
INNOQ acted as the implementation partner in Switzerland, building the backend architecture and developer components that embedded the BPMS into Terravis. The implementation focused on process orchestration, case management, document-centric workflows, business rules execution, human task handoffs and state management to enable near-complete digital processing of land registry workflows while retaining required analog notary signatures.
Operational coverage included cantonal land registry operations and the notary interaction points, producing a hybrid workflow design that centralized automated steps in Informatica ActiveVOS and explicitly preserved manual signature steps. Governance adjustments emphasized workflow validation, exception handling and auditable transaction state, with INNOQ delivering the backend services and workflow implementations to support secure, cross-canton processing on the Terravis platform.
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IT Decision Makers and Key Stakeholders at INNOQ
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Buyer Intent: Companies Evaluating INNOQ Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating INNOQ software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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INNOQ System Integrator / VAR Profile
INNOQ is a system integrator and technology consulting firm headquartered in Monheim, Germany, with approximately 170 employees and annual revenues of $25M.
INNOQ implements and supports enterprise applications across markets such as CRM and ERP Services and Operations.
APPS RUN THE WORLD tracks 2 verified INNOQ software implementations across industries and regions, including: AXA UK where INNOQ implemented Salesforce Service Cloud, and Six Group where INNOQ implemented Informatica ActiveVOS.
INNOQ has a strategic VAR/SI partnership with Salesforce and Informatica, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing INNOQ partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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