Pasig, 1600,
Philippines
Inspiro Philippines
Inspiro Philippines, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Inspiro Philippines collaboration with software players such as Verint Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Inspiro Philippines | Verint Systems | Verint Identity Authentication and Fraud Detection | Identity and Access Management (IAM) | CyberSecurity |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Rizal Commercial Banking Corporation | Banking and Financial Services | 300 | $50M | Philippines | Verint Systems | Verint Identity Authentication and Fraud Detection | Identity and Access Management (IAM) | 2019 |
In 2019, Rizal Commercial Banking Corporation deployed Verint Identity Authentication and Fraud Detection in its card services contact center, implementing Identity and Access Management (IAM) capabilities to streamline authentication for credit card customers in the Philippines. The deployment centered on Verint voice biometrics to speed caller authentication and reduce reliance on security questions during credit-card customer interactions.
The Verint Identity Authentication and Fraud Detection implementation configured voice biometric enrollment and verification workflows within contact center voice channels, embedding authentication at the start of interactions to reduce average handle time and strengthen fraud detection. Functional capabilities implemented included voice biometric verification and identity authentication orchestration, aligned with standard IAM workflows for enrollment, challenge selection, and session linking. The solution was positioned to support card services and fraud prevention teams by operationalizing biometric checks as part of routine contact center authentication.
Inspiro Philippines and Inspiro Relia were named as partners on the project and supported the late 2019 rollout announcement. Operational scope was focused on the card services contact center in the Philippines, impacting contact center operations, card servicing, and fraud investigation processes. Governance and process changes emphasized moving authentication policy away from security questions toward voice biometric verification and integrating biometric checks into existing contact center callflows.
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Buyer Intent: Companies Evaluating Inspiro Philippines Services
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