Itineris
Westrem Building Kortrijksesteenweg 1144 A 9051 Sint-Denijs-Westrem,
Ghent, 30308,
Belgium
Ghent, 30308,
Belgium
32 9 386 01 02
Professional Services
Itineris
List of Software Implementations where Itineris is Reseller or System Integrator
Itineris, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Itineris collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Itineris is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Itineris | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management |
| Itineris | Microsoft | Microsoft Dynamics 365 Human Resources | Core HR | HCM |
List of Software Implementations where Itineris is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Baltimore City Department of Public Works | Government | 2720 | $598M | United States | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2018 | In 2018, Baltimore City Department of Public Works implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial application to support finance and operations workloads and to integrate with customer service workflows associated with the Balti-Meter project. Microsoft Dynamics 365 for Finance and Operations was configured to provide core finance and operations capabilities while interfacing with the UMAX customer information system, extending Front Office and call center workflows into the enterprise ERP Financial environment. Itineris served as the implementation partner and provided a Functional Training Consultant contractor from September 2016 to March 2021, developing UMAX training materials and delivering instructor-led training to end users. Training focused on UMAX Front Office, Call Center and Customer Support Services teams, supporting user adoption, operationalization of customer support processes, and role-based classroom enablement across Baltimore City Department of Public Works. | |
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Cape Fear Public Utility Authority | Professional Services | 300 | $111M | United States | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2017 | In 2017, Cape Fear Public Utility Authority implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform. The deployment consolidated core business functions including customer service and billing, financials, and HR onto a unified Dynamics 365 environment running in the cloud. The Authority deployed Itineris UMAX CIS built on Microsoft Dynamics 365 to deliver comprehensive customer information and service capabilities. UMAX CIS provides customer care and billing workflows, common data model alignment with financials and HR, and expanded reporting and business intelligence capabilities through the Dynamics 365 application stack. The architecture is cloud first, hosted on Microsoft Azure and designed to work with the broader Microsoft ecosystem, including Office 365 and PowerBI for analytics and productivity integration. UMAX is described as simplifying and strengthening integrations with other mission critical systems to improve data movement across departments, and the implementation covers the Authority’s operational footprint of seven facilities serving approximately 70,000 water customers, 64,000 wastewater customers, and billing for around 30,000 solid waste and stormwater accounts. Itineris was selected through a formal request for proposals and delivered the UMAX CIS ERP solution to meet objectives of improved internal user and external customer service and to provide a technical foundation for long term effectiveness and efficiency. Explicitly stated benefits include enhanced customer engagement across devices and channels, increased operational efficiency through non siloed applications with a common data model, streamlined maintenance and support in the cloud, greater data security, and new reporting and business intelligence capabilities for Authority staff. | |
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SSE Business Energy | Utilities | 4100 | $13.6B | United Kingdom | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2022 | In 2022, SSE Business Energy implemented Microsoft Dynamics 365 for Finance and Operations as its core ERP Financial platform at SSE Business Energy Ltd in Reading United Kingdom. The deployment established Microsoft Dynamics 365 for Finance and Operations as the central system for transactional finance and operational data for the business unit serving the broader SSE energy portfolio. The implementation focused on standard ERP Financial capabilities, configuring general ledger, accounts payable and accounts receivable workflows, financial reporting orchestration and transaction-level process automation consistent with modern Finance and Operations deployments. Microsoft Dynamics 365 for Finance and Operations was configured to support cross-functional financial processes and to provide a unified financial record across operational touch points. The program included integrations with UMAX and a series of other systems built on Microsoft Dynamics 365 for Finance and Operations, with Itineris acting as the system integrator and program delivery organization. Integration work was oriented toward exchanging transactional and master data between operational systems and the Dynamics 365 for Finance and Operations platform, maintaining financial posting integrity and supporting downstream reporting. Program governance and delivery were led through a designated program manager role, which coordinated a reorganization of a team of more than 50 team members and employed agile and Scrum practices for phased rollout and stakeholder engagement. Governance emphasized project planning, capacity and resource management, vendor relations and process transformation to align finance and operations workflows to the new Microsoft Dynamics 365 for Finance and Operations environment. | |
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Professional Services | 300 | $111M | United States | Microsoft | Microsoft Dynamics 365 Human Resources | Core HR | 2017 |
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IT Decision Makers and Key Stakeholders at Itineris
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Itineris Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Itineris software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Itineris professional services include:
- Hazen & Sawyer, a United States based Professional Services organization with 1500 Employees
- Hardy Fisher Services, a United Kingdom based Professional Services company with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Itineris System Integrator / VAR Profile
Itineris is a system integrator and technology consulting firm headquartered in Ghent, Belgium, with approximately 450 employees and annual revenues of $95M.
Itineris implements and supports enterprise applications across markets such as ERP Financial Management and HCM.
APPS RUN THE WORLD tracks 4 verified Itineris software implementations across industries and regions, including: Baltimore City Department of Public Works where Itineris implemented Microsoft Dynamics 365 for Finance and Operations, Cape Fear Public Utility Authority where Itineris implemented Microsoft Dynamics 365 for Finance and Operations, and SSE Business Energy where Itineris implemented Microsoft Dynamics 365 for Finance and Operations.
Itineris has a strategic VAR/SI partnership with Microsoft, backed by verified deployments.
Over the last few months, we recorded 2 evaluations related to Itineris's services, including Hazen & Sawyer and Hardy Fisher Services.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Itineris partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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