Roselle, 60172-3902, IL,
United States
Legacy
Legacy, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Legacy collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Financial Administration Services | Banking and Financial Services | 600 | $107M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2011 |
In 2011, Financial Administration Services implemented Avaya Aura Communication Manager as part of its Call Center telephony environment. The work was executed in a business as usual operational model where the team held technical ownership of the BT ITS platform, and the initial priority was to stabilize the voice platform through targeted upgrades because the system was operating in an unstable state.
Avaya Aura Communication Manager was deployed together with Avaya Modular Messaging 5.2 and Verint voice recorders, and configured to support trader voice workflows and dealerboard integration. Configuration work included ASA 6.0 tuning, IP telephony migration from digital handsets to IP phones, and the use of ITS Profile servers with ITS link client and diagnostics for troubleshooting and provisioning.
The deployment used a campus architecture with BT ITS Netrix p51 R18 nodes and Netrix turrets distributed across six sites, and included dealerboard upgrades to R17 and R18. The telephony environment was integrated with Cisco Catalyst switches and Cisco secure ACS for network access control, Infoblox for IP management, SolarWinds for network and device monitoring, IPC Unigy Pulse for intercom functionality, Polycom for conferencing, and Alcatel Lucent Vital QIP software components.
Operational scope covered trader voice desks including onboarding of traders in Dublin to the dealerboard system, upgrades of ITS servers from Windows 2003 to 2008, and rollout of 802.1x and MAC authentication bypass for endpoint access. Governance centered on BAU support, diagnostics driven incident response, and team led rollout of phone upgrades site wide, with Avaya Aura Communication Manager as the central Call Center telephony control layer.
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Buyer Intent: Companies Evaluating Legacy Services
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