Mac'S
Mac'S, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Mac'S collaboration with software players such as IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Boortmalt | Manufacturing | 1000 | $720M | Belgium | IBM | IBM Maximo | Enterprise Asset Management | 2016 |
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Boortmalt | Manufacturing | 1000 | $720M | Belgium | IBM | IBM Maximo CMMS | Computerized Maintenance Management (CMMS) | 2016 |
In 2016, Boortmalt implemented IBM Maximo CMMS as a standardized Computerized Maintenance Management (CMMS) solution to unify maintenance operations across its global malting business. The initial rollout targeted the first 10 European sites using Maximo 7.5, executed by MACS with a central project team and a blueprint-driven approach to ensure consistent configuration and fast site onboarding. Boortmalt operates 27 malting plants across five continents, and the implementation was scoped to support new sites without any CMMS as well as sites to be migrated from existing CMMS environments. The project timeline included an upgrade path, with existing sites moved to IBM Maximo 7.6.1 in 2020 and an ongoing global rollout beyond Europe into North America, South America and APAC.
Configuration emphasized core maintenance and planning capabilities within IBM Maximo CMMS, including technician scheduling, project planning, asset master records with full history, and spare parts visibility and parts management. The MACS blueprint established standard data loading templates and a repeatable implementation process, enabling data transfer from other systems and consistent master data structures across sites. Advanced Maximo modules were adopted at sites that required broader functionality, and the implementation maintained a standard user role model and tailored training for planners, technicians and site maintenance managers.
Integrations were explicitly staged, with LDAP enabled to begin consolidating authentication and a stated next step to integrate IBM Maximo CMMS with Boortmalt’s ERP system. The rollout strategy supported heterogeneous starting points, allowing sites with no CMMS and sites with existing maintenance systems to join the standardized environment using the defined data templates and migration procedures. Regional rollout and upgrade planning were executed remotely beginning in 2020 due to pandemic restrictions, while preserving cutover and testing discipline.
Governance and process transformation were enforced through the MACS Pyramid Program, which used regular data extracts and KPI signals from the Maximo database to drive a continuous improvement loop. Follow up meetings and governance checkpoints focused on data quality, adherence to the defined processes and optimisation of the data basis for reporting and benchmarking. A single implementation blueprint, standardised processes and centralized training were used to create repeatable site onboarding and a clear accountability model for system owners and site champions.
Reported outcomes included improved operational visibility and higher end user engagement, with maintenance staff citing better scheduling, fuller project planning and easier access to asset history and parts information. User acceptance and data quality are being monitored as part of ongoing governance, and Boortmalt plans further configurations and integrations to deepen Maximo usage and connect it into the wider IT landscape.
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Nhs Highland | Healthcare | 1100 | $250M | United Kingdom | IBM | IBM Maximo | Enterprise Asset Management | 2016 |
In 2016, Nhs Highland worked with MACS EU to deploy IBM Maximo as its Enterprise Asset Management solution to support field engineering in remote parts of the health board. The project addressed the challenge of dispatching engineers to urgent maintenance tasks across areas with poor connectivity, aiming to keep healthcare services running by improving field responsiveness.
The implementation included IBM Maximo Anywhere and IBM Maximo Scheduler, configured to deliver mobile work order management, offline data capture and synchronization, and centralized schedule orchestration. IBM Maximo Anywhere provided device-level capabilities for engineers to receive, update and close work orders while offline, while IBM Maximo Scheduler was used to plan and sequence urgent and routine maintenance assignments.
Architecturally the deployment paired mobile clients with a central IBM Maximo server to synchronize asset records and work order status when connectivity was available, enabling continuous field operations in disconnected environments. Operational scope focused on field engineering and maintenance teams serving remote sites across the health board, aligning asset management, dispatch and scheduling workflows under the Enterprise Asset Management platform.
Governance changes targeted dispatch and work order processes, with MACS EU leading configuration and rollout to field engineers and service coordinators. The outcome was a faster, more consistent response capability, enabling engineers to respond rapidly to urgent maintenance requests even in places with poor connectivity, using IBM Maximo and its mobile and scheduling modules.
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Consumer Packaged Goods | 17900 | $3.5B | Netherlands | IBM | IBM Maximo | Enterprise Asset Management | 2016 |
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Transportation | 1600 | $472M | Denmark | IBM | IBM Maximo | Enterprise Asset Management | 2022 |
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Buyer Intent: Companies Evaluating Mac'S Services
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