Mandaluyong City, 1550,
Philippines
Mannasoft Philippines
Mannasoft Philippines, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Mannasoft Philippines collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Mannasoft Philippines | Oracle | Oracle Contact Center Anywhere | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Globe Telecom | Communications | 6662 | $3.1B | Philippines | Oracle | Oracle Contact Center Anywhere | Call Center | 2010 |
In 2010 Globe Telecom launched a Hosted Contact Center service built on Oracle Contact Center Anywhere to offer hosted Call Center capabilities to Philippine enterprises. The deployment was a telecom led CRM and contact center initiative across the Asia Pacific region, designed to let customers avoid CAPEX and rapidly provision contact center services.
Oracle Contact Center Anywhere was configured to deliver multi channel contact center capabilities including voice, email, web chat, IVR, and predictive dialing, with hosted infrastructure and centralized provisioning managed by Globe Telecom. Mannasoft Philippines served as the supporting systems integrator, providing implementation and operational support for the Hosted Contact Center service.
The operational scope targeted Globe Business customers and Philippine enterprises, positioning the offering as a service oriented contact center platform rather than a capital intensive installation. Governance centered on a telecom led service model with centralized service provisioning, subscription billing, and managed operations to accelerate rollout and lower upfront cost for customers.
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Buyer Intent: Companies Evaluating Mannasoft Philippines Services
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