Mumbai, 400088,
India
Nevpro Business Solutions
Nevpro Business Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Nevpro Business Solutions collaboration with software players such as Bitrix24 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Nevpro Business Solutions | Bitrix24 | Bitrix24 Contact Center | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Technique Control Facility Management India | Professional Services | 7000 | $40M | India | Bitrix24 | Bitrix24 Contact Center | Call Center | 2018 |
In 2018, Technique Control Facility Management India implemented Bitrix24 Contact Center, leveraging Call Center category capabilities to centralize customer records and operational communications across its facilities management operations. The deployment focused on consolidating CRM, mobile access, Bitrix24 Drive for file management, and task and workflow management to support the companys facilities operations staff.
The Bitrix24 Contact Center implementation configured CRM objects, mobile client access, document storage via Bitrix24 Drive, and task/workflow boards to coordinate an operations team of more than 50 staff responsible for large real-estate portfolios. Configuration emphasized contact record centralization, activity tracking, and task assignment workflows consistent with Call Center functional patterns, while using mobile access to support field-based engineers and on-site managers.
Nevpro Business Solutions Pvt. Ltd. served as the implementation partner, overseeing configuration and rollout in India and aligning the platform to operational use cases. The deployment used the CRM and telephony-capable aspects of Bitrix24 Contact Center common to Call Center solutions to support contact handling and activity logging, and it intentionally reduced reliance on Outlook for operational communications.
Governance focused on centralizing task ownership and visibility through the Bitrix24 task and workflow modules, enabling standardized process handoffs within the operations function. According to the Bitrix24 customer story, the implementation improved operational transparency and lowered dependence on email for day-to-day coordination.
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Buyer Intent: Companies Evaluating Nevpro Business Solutions Services
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