NTT Data
Toyosu Center Building, 3-3, Toyosu 3-chome, Koto-ku,
Tokyo, 135-6033,
Japan
Tokyo, 135-6033,
Japan
81 3 5546-8202
Professional Services
NTT Data
List of Software Implementations where NTT Data is Reseller or System Integrator
NTT Data, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NTT Data collaboration with software players such as Avaya, SAP and Payments Network empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
NTT Data is a Reseller or SI for the following software solutions:
List of Software Implementations where NTT Data is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Banking and Financial Services | 250 | $25M | Netherlands | Avaya | Avaya Callback Assist | Call Center | 2022 | In 2022 Florius implemented Avaya Callback Assist as part of a broader Avaya OneCloud CCaaS deployment to modernize its contact center tooling. The work was executed with systems integrator NTT Data and focused on Florius’s customer service and contact center functions within the Call Center category. The deployment targeted support for hybrid and remote agents and introduced real-time guidance capabilities for front‑line staff. The implementation included AI-powered speech analytics and IVR and automation capabilities embedded in the Avaya OneCloud CCaaS environment, with Avaya Callback Assist positioned to provide customer callback orchestration alongside interactive voice workflows. Configuration emphasized agent-facing real-time guidance and call handling logic, with standard Call Center functional terminology such as contact routing, callback queuing, and conversational analytics applied to agent workflows. Integrations were explicitly built with Florius’s CRM to surface caller context and to support screen pop and guided interactions for agents, enabling tighter orchestration between inbound channels and agent desktop workflows. The architecture was cloud-native on Avaya OneCloud CCaaS, enabling centralized contact routing, speech analytics processing, and remote agent connectivity. Governance and rollout were managed through NTT Data led implementation practices that restructured agent workflows and contact handling procedures to accommodate hybrid working and real-time coaching. The narrative centers on the Company Florius, the 2022 deployment of Avaya Callback Assist, and the Call Center application category as implemented in a cloud contact center environment. | |
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Professional Services | 343 | $55M | United Kingdom | SAP | SAP ERP ECC 6.0 | ERP Financial | 2010 | ||
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Retail | 4500 | $68M | Malaysia | Payments Network | PayNet DuitNow | Payment Processing | 2024 | In 2024 Tealive Malaysia implemented PayNet DuitNow for Payment Processing across key tourist locations, leveraging Payments Network technology to extend QR acceptance to inbound visitors. The deployment centered on enabling DuitNow QR cross border acceptance to improve payment convenience for international customers. The implementation configured PayNet DuitNow on merchant terminals to accept cross border DuitNow QR payments from international wallets such as Alipay+ and Weixin Pay. Functional capabilities focused on QR payment acceptance at point of sale, merchant terminal provisioning, and integration into the retailer payment acceptance stack to support transaction capture and settlement flows. Integrations were explicit, with GHL merchant terminals integrated by NTT Data connecting Tealive outlets to the PayNet DuitNow infrastructure. Operational coverage targeted Tealive merchant outlets at major tourist locations in Malaysia, bringing together store operations, merchant payment operations, and regional teams to manage live transactions. Rollout was executed in late 2024 in Malaysia as a phased merchant terminal provisioning and activation program, coordinated by NTT Data and Tealive merchant operations. Governance included terminal onboarding, acceptance testing at tourist site outlets, and operational handover to local payments and store teams. The PayNet DuitNow implementation improved payment convenience for visitors and helped drive increased inbound QR transactions and tourism related spending for Tealive merchant outlets, supporting broader retail payment acceptance goals. | |
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Transportation | 1965 | $72M | Philippines | SAP | SAP S/4 HANA | ERP Financial | 2020 |
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Education | 550 | $75M | Canada | Oracle | Oracle Cloud ERP | ERP Financial | 2018 |
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Distribution | 1800 | $133M | Germany | SAP | SAP HCM (HR) | Core HR | 2001 |
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Distribution | 1800 | $133M | Germany | SAP | SAP R/3 | ERP Financial | 2001 |
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Distribution | 1800 | $133M | Germany | SAP | SAP ERP ECC 6.0 - Sales and Distribution (SD) | Supply Chain Management | 2001 |
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Distribution | 1800 | $133M | Germany | IBM | IBM Db2 | Database Management | 2001 |
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Distribution | 1800 | $133M | Germany | SAP | SAP ERP ECC 6.0 - Materials Management (MM) | Inventory Management | 2001 |
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IT Decision Makers and Key Stakeholders at NTT Data
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Buyer Intent: Companies Evaluating NTT Data Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NTT Data software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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NTT Data System Integrator / VAR Profile
NTT Data is a system integrator and technology consulting firm headquartered in Tokyo, Japan, with approximately 197777 employees and annual revenues of $31.4B.
NTT Data implements and supports enterprise applications across markets such as CRM, ERP Financial Management, HCM, SCM and IaaS.
APPS RUN THE WORLD tracks 89 verified NTT Data software implementations across industries and regions, including: Florius where NTT Data implemented Avaya Callback Assist, Certsure where NTT Data implemented SAP ERP ECC 6.0, and Tealive Malaysia where NTT Data implemented PayNet DuitNow.
NTT Data has a strategic VAR/SI partnership with Avaya, SAP, Payments Network, Oracle and IBM, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing NTT Data partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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