Plano, 75024, TX,
United States
NTT North America
NTT North America, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NTT North America collaboration with software players such as Luware, SAP and NTT Group empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| NTT North America | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |
| NTT North America | SAP | SAP S/4 HANA | ERP Financial | ERP |
| NTT North America | SAP | SAP SuccessFactors Employee Central | Core HR | HCM |
| NTT North America | SAP | SAP Ariba | Procurement | Procurement |
| NTT North America | SAP | SAP S/4 HANA EWM | Warehouse Management | SCM |
| NTT North America | SAP | SAP S/4 HANA Transportation Management | Transportation Management | SCM |
| NTT North America | SAP | SAP Analytics Cloud | Analytics and BI | Analytics and BI |
| NTT North America | SAP | SAP Apparel and Footwear (SAP AFS) | Retail Management | ERP Services and Operations |
| NTT North America | Luware | Luware Contact Center | Call Center | CRM |
| NTT North America | NTT Group | NTT DATA Biz Integral Pro Payroll | Payroll | HCM |
| NTT North America | NTT Group | NTT DATA Biz Integral Pro HR | Core HR | HCM |
| NTT North America | NTT Group | NTT DATA 4PRICE | Configure Price Quote (CPQ) | SPM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Government | 10000 | $1.9B | Belgium | Luware | Luware Contact Center | Call Center | 2025 |
In 2025, FPS Finance Belgium migrated its legacy on-premises contact center to Luware Nimbus to ensure scalable, Teams native handling of peak tax season volumes. The Luware Contact Center deployment was scoped to support the federal finance function across Belgium, sized to manage up to approximately 1 million calls per month during peak periods. The project focused on centralized intake and routing for citizen tax inquiries and operational call handling.
The implementation used Luware Nimbus as a cloud hosted, Teams native Call Center platform with configuration of multichannel inbound voice routing, skill based queues, overflow routing, IVR scripting, and agent management modules. Core functional capabilities implemented included contact routing, queue management, workforce distribution configuration, and reporting instrumentation to surface throughput and capacity signals. The migration was executed as an eight week program that provisioned the Luware Contact Center environment and cut over telephony and routing to cloud operations.
NTT Data Belgium delivered the migration engagement and coordinated Microsoft Teams integration and operational cutover with the ministry. Governance and operational processes were restructured to centralize contact routing and to enable elastic scaling during peak tax season, shifting operational responsibility to a cloud managed contact center model for the finance function in Belgium. The deployment improved scalability and operational efficiency according to the project summary.
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Manufacturing | 3400 | $1.8B | France | SAP | SAP S/4 HANA | ERP Financial | 2017 |
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Manufacturing | 3400 | $1.8B | France | SAP | SAP S/4 HANA EWM | Warehouse Management | 2021 |
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Manufacturing | 3400 | $1.8B | France | SAP | SAP S/4 HANA Transportation Management | Transportation Management | 2021 |
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Manufacturing | 52 | $13M | Germany | SAP | SAP ERP ECC 6.0 | ERP Financial | 2004 |
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Transportation | 1210 | $177M | Japan | NTT Group | NTT DATA Biz Integral Pro HR | Core HR | 2016 |
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Transportation | 1210 | $177M | Japan | NTT Group | NTT DATA Biz Integral Pro Payroll | Payroll | 2016 |
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Consumer Packaged Goods | 300 | $209M | France | SAP | SAP Analytics Cloud | Analytics and BI | 2019 |
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Transportation | 5920 | $2.5B | Philippines | SAP | SAP S/4 HANA | ERP Financial | 2024 |
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Life Sciences | 5000 | $388M | Brazil | SAP | SAP Concur Expense | Expense Management | 2022 |
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Buyer Intent: Companies Evaluating NTT North America Services
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