Omnix International
Level 19 & 22, BurJuman Business Tower, BurJuman Mall, Bur Dubai,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 4 519 7000
Professional Services
Omnix International
List of Software Implementations where Omnix International is Reseller or System Integrator
Omnix International, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Omnix International collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Omnix International is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Omnix International | Oracle | Oracle Siebel | CRM | CRM |
| Omnix International | Oracle | Oracle Siebel Case Management | Citizen Engagement | CRM |
List of Software Implementations where Omnix International is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Ministry of Environment, Water and Agriculture of Saudi Arabia | Government | 10000 | $2.0B | Saudi Arabia | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2008 | In 2008 the Ministry of Environment, Water and Agriculture of Saudi Arabia implemented Oracle Siebel Case Management within a Citizen Engagement program. The implementation was delivered by Omnix International and built on Oracle technology including Siebel eService, Siebel Case Management, WebCenter Content, WebCenter Portal, Oracle Policy Automation, and SOA Suite. The deployment architecture centralized citizen intake through WebCenter Portal and Siebel eService, using Oracle Siebel Case Management as the core case processing engine. WebCenter Content was used for document and records management, Oracle Policy Automation externalized business rules for decisioning, and SOA Suite provided the orchestration layer for synchronous and asynchronous integrations between front end channels and ministry back office systems. Functionally the implementation covered case lifecycle management, knowledge management, portal based citizen interactions, and policy driven rule execution with Oracle Policy Automation integrated into case workflows. Operational scope focused on citizen facing services and internal service desks within the ministry, aligning business functions such as service request intake, case assignment, content retention, and rule based eligibility checks under a unified Citizen Engagement stack. Governance was structured around policy rule stewardship and case management workflow ownership, with Omnix International coordinating configuration, portal composition, and SOA interface contracts. The rollout approach emphasized modular activation of Siebel eService and Oracle Siebel Case Management components, coordinated content migration into WebCenter Content, and staged integration testing through the SOA Suite integration layer. | |
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Economic Cities and Special Zones Authorities | Government | 200 | $20M | Saudi Arabia | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2006 | In 2006, Economic Cities and Special Zones Authorities implemented Oracle Siebel Case Management as a Citizen Engagement application. The deployment used Siebel eService Case Management to centralize citizen case intake and service request handling for the Saudi Arabia government authority that manages special economic zones and employs roughly 200 staff. Oracle Siebel Case Management was configured to support core case management capabilities typical of Citizen Engagement deployments, including multichannel case intake, automated case routing and escalation, SLA tracking, workflow orchestration for life cycle management, and a knowledge management layer to standardize responses. Configuration work emphasized case typology, queue definitions, role based access, and configurable business rules to enforce service level handling across service desks. Omnix International served as the system integrator and led the implementation activities and technical configuration. Operational coverage focused on front office citizen service channels and internal service teams within the Economic Cities and Special Zones Authorities, enabling standardized case handling and centralized visibility into citizen requests. Governance was established around case life cycle ownership and operational reporting, with Omnix International coordinating phased rollout and handover to in authority administrators. The implementation narrative centers on Oracle Siebel Case Management within the Citizen Engagement category, with Siebel eService Case Management providing the functional backbone for case driven citizen services. | |
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Holy Makkah Municipality | Government | 1500 | $500M | Saudi Arabia | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2008 | In 2008, Holy Makkah Municipality implemented Oracle Siebel Case Management to establish a centralized Citizen Engagement platform for municipal service intake and case lifecycle management. The deployment targeted municipal service channels and citizen-facing workflows, positioning Oracle Siebel Case Management as the primary application for handling service requests and case processing across the municipality. The core solution components centered on SiebelCase Management, configured to support case intake, automated triage, routing, assignment, and lifecycle tracking. Configuration work included workflow orchestration, role based access controls, and knowledge-enabled response templates to standardize municipal case handling and escalate based on configurable business rules. Omnix International served as the implementation partner, delivering the Siebel configuration and implementation services. The architecture used standard Siebel application patterns to centralize front office citizen engagement and align case records with municipal operational processes, while integration touch points were designed to connect intake and case lifecycle events with back office municipal workflows. Governance and rollout were organized around departmental onboarding and process redesign, with governance controls implemented for case ownership, service level handling, and auditability. Training and change management activities were scoped to operational staff to embed new case management procedures within municipal service delivery, ensuring Oracle Siebel Case Management supported accountable Citizen Engagement operations. |
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IT Decision Makers and Key Stakeholders at Omnix International
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Buyer Intent: Companies Evaluating Omnix International Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Omnix International software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Omnix International System Integrator / VAR Profile
Omnix International is a system integrator and technology consulting firm headquartered in Dubai, United Arab Emirates, with approximately 1700 employees and annual revenues of $380M.
Omnix International implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 3 verified Omnix International software implementations across industries and regions, including: Ministry of Environment, Water and Agriculture of Saudi Arabia where Omnix International implemented Oracle Siebel Case Management, Economic Cities and Special Zones Authorities where Omnix International implemented Oracle Siebel Case Management, and Holy Makkah Municipality where Omnix International implemented Oracle Siebel Case Management.
Omnix International has a strategic VAR/SI partnership with Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Omnix International partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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