OSF Digital
5600, boulevard des Galeries Suite 605,
Quebec, G2K 2H6, QC,
Canada
Quebec, G2K 2H6, QC,
Canada
1 888-548-4344
Professional Services
OSF Digital
List of Software Implementations where OSF Digital is Reseller or System Integrator
OSF Digital, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. OSF Digital collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
OSF Digital is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| OSF Digital | Tecsys | Tecsys Omni OMS | Order Management | SCM |
| OSF Digital | Salesforce | Salesforce Commerce Cloud | eCommerce | eCommerce |
List of Software Implementations where OSF Digital is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Marks & Spencer_x000D_ | Retail | 64000 | $18.1B | United Kingdom | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2023 | In 2023, Marks & Spencer implemented Salesforce Marketing Cloud as a core Marketing Automation platform to support the global expansion of its Sparks loyalty program. The deployment was part of an omnichannel loyalty initiative led with SI OSF Digital, with a June 2023 kick off and a pilot targeted for early 2024, aligning marketing automation, loyalty orchestration, and personalization to nurture customer relationships at scale. The implementation configured Salesforce Marketing Cloud automation and journey capabilities to manage membership lifecycle communications, welcome and onboarding flows, and targeted promotional journeys tied to loyalty events. Salesforce Loyalty Management was implemented in parallel to define program rules and entitlements, while Einstein was enabled to support personalized messaging and predictive audience selection, creating a closed loop between loyalty triggers and marketing campaigns. Integrations were executed to connect Salesforce Loyalty Management, Salesforce Commerce Cloud, the internal data warehouse and analytical systems, and Salesforce Marketing Cloud, closing Customer 360 for Sparks International. The solution was configured to operate across 25 countries, in six languages and 20 currencies, enabling centralized orchestration of loyalty-driven campaigns and localized execution for commercial and CRM teams. Governance and rollout were delivered in a four month implementation phase and transitioned into an ongoing engagement with OSF Digital to enhance Marketing Cloud automation and journeys. Reported outcomes from the deployment include a 2 percent uplift in revenue, new Sparks sign ups exceeding targets by 89 percent, a 46 percent increase in sales penetration for Sparks members, and a 13 percent rise in average order value after enrollment, demonstrating early commercial impact tied directly to the integrated Salesforce Marketing Cloud Marketing Automation deployment. | |
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Harvey Nichols | Consumer Packaged Goods | 2000 | $500M | United Kingdom | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2024 | In 2024, Harvey Nichols implemented Salesforce Loyalty Management in a Customer Loyalty deployment led by OSF Digital to launch a redesigned loyalty program with improved functionality and flexibility. The implementation focused on experience-driven rewards, enabling exclusive experiences such as free drinks in-store, discounts on beauty and grooming, discounts in selected bars and restaurants, kids eat free offers, beauty school experiences, and special occasion dinners under a centralized program model. Salesforce Loyalty Management was configured to provide a centralized view of all loyalty program data, consolidating program performance metrics and complete customer profiles. The deployment emphasized program configuration and rewards orchestration, customer profile unification across touchpoints, and reporting capabilities to support strategic decision making by marketing and loyalty teams. The implementation included integration with Salesforce Marketing Cloud and was designed to connect loyalty data across Harvey Nichols commerce and in-store engagement channels to enable targeted engagement workflows. Operational coverage centered on marketing, loyalty operations, CRM-aligned customer service, and store teams, aligning program benefits to both online and in-store redemption scenarios. Governance and rollout were orchestrated by OSF Digital with a focus on empowering Harvey Nichols teams to act on a holistic view of client preferences. The solution is positioned to improve brand visibility and customer engagement, and it is intended to increase customer lifetime value and ROI. The deployment is recommended for organizations seeking to improve customer engagement and retention, appeal to multiple buyer categories, and better organize complex loyalty data within a Customer Loyalty platform. | |
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Schuh | Retail | 4369 | $520M | United Kingdom | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2022 | ||
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Retail | 300 | $65M | United Kingdom | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2021 |
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Retail | 64000 | $18.1B | United Kingdom | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2023 |
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Retail | 64000 | $18.1B | United Kingdom | Salesforce | Salesforce Commerce Cloud | eCommerce | 2023 |
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Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2024 |
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Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2024 |
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Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Experience Cloud | Customer Engagement,Customer Experience | 2020 |
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Consumer Packaged Goods | 3876 | $1.5B | Spain | Salesforce | Salesforce Service Cloud | Customer Support | 2020 |
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IT Decision Makers and Key Stakeholders at OSF Digital
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating OSF Digital Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OSF Digital software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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OSF Digital System Integrator / VAR Profile
OSF Digital is a system integrator and technology consulting firm headquartered in Quebec, Canada, with approximately 2200 employees and annual revenues of $300M.
OSF Digital implements and supports enterprise applications across markets such as CRM and eCommerce.
APPS RUN THE WORLD tracks 12 verified OSF Digital software implementations across industries and regions, including: Marks & Spencer_x000D_ where OSF Digital implemented Salesforce Marketing Cloud, Harvey Nichols where OSF Digital implemented Salesforce Loyalty Management, and Schuh where OSF Digital implemented Salesforce Loyalty Management.
OSF Digital has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing OSF Digital partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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