Pricewaterhousecoopers
Rua Sousa Martins, 1 5,
Lisboa, 1050-217,
Portugal
Lisboa, 1050-217,
Portugal
351 213 599 000
Professional Services
Pricewaterhousecoopers
List of Software Implementations where Pricewaterhousecoopers is Reseller or System Integrator
Pricewaterhousecoopers, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Pricewaterhousecoopers collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Pricewaterhousecoopers is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Pricewaterhousecoopers | Avaya | Avaya Business Advocate | Customer Experience | CRM |
List of Software Implementations where Pricewaterhousecoopers is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Pebble Beach Resort Co Dba Lone Cypress Shop | Leisure and Hospitality | 1700 | $520M | United States | Avaya | Avaya Business Advocate | Customer Experience | 2001 |
In 2001 Pebble Beach Resort Co Dba Lone Cypress Shop implemented Avaya Business Advocate to support Customer Experience for its hotel and golf reservations operations. The purchase occurred in August 2001 and the engagement was advised by Pricewaterhousecoopers, targeting the United States reservations contact centre.
The Avaya Business Advocate deployment focused on call routing and contact centre orchestration, leveraging automated call distribution, skills-based routing, queue management, and real-time reporting to standardize reservation handling workflows. Configuration emphasized routing logic for hotel and golf reservations, interactive call-handling sequences, and supervisory monitoring to improve first-contact handling across reservation agents.
Operational coverage was centered on the reservations contact centre and associated CRM and contact-centre processes, affecting reservation agents, frontline supervisors, and customer service operations. The implementation integrated Avaya Business Advocate into the telephony environment of the reservations operation and was positioned to improve CRM and contact-centre performance through better routing and call management.
Pricewaterhousecoopers provided advisory oversight during the rollout to the reservations function, aligning operational procedures and agent workflows with the new routing configuration. As reported the implementation reduced average speed of answer from 85 seconds to 30 seconds and increased confirmed reservations resulting from first-call outcomes from approximately 12 to 15 percent to just over 20 percent, demonstrating measurable improvements in Customer Experience for Pebble Beach reservations.
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IT Decision Makers and Key Stakeholders at Pricewaterhousecoopers
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Buyer Intent: Companies Evaluating Pricewaterhousecoopers Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Pricewaterhousecoopers software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Pricewaterhousecoopers System Integrator / VAR Profile
Pricewaterhousecoopers is a system integrator and technology consulting firm headquartered in Lisboa, Portugal, with approximately 304 employees and annual revenues of $27M.
Pricewaterhousecoopers implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Pricewaterhousecoopers software implementations across industries and regions, including: Pebble Beach Resort Co Dba Lone Cypress Shop where Pricewaterhousecoopers implemented Avaya Business Advocate.
Pricewaterhousecoopers has a strategic VAR/SI partnership with Avaya, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Pricewaterhousecoopers partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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