Franklin, 48025-4506, MI,
United States
Pyramid Solutions
Pyramid Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Pyramid Solutions collaboration with software players such as IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Pyramid Solutions | IBM | IBM Content Navigator | Content Management | Content Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Union Bank | Banking and Financial Services | 13900 | $5.5B | United States | IBM | IBM Content Navigator | Content Management | 2013 |
In 2013, Union Bank implemented IBM Content Navigator as the user interface layer in an expansion of its IBM FileNet P8 content management platform, working with Pyramid Solutions and IBM. This implementation is recorded under the Content Management category and positioned to support case-centric processes across the bank.
The deployment extended IBM FileNet P8 with IBM Case Manager to digitize and automate client onboarding and other case processes, with IBM Content Navigator providing the unified UI and content access surface. Functional capabilities implemented included case creation and routing, document management and versioning, rule-driven workflow orchestration, and automated task assignments to support case lifecycle management.
The US-based project integrated IBM Content Navigator with the FileNet P8 repository and IBM Case Manager runtime, creating an operational stack that connected content services to case processing engines. Operational coverage emphasized client onboarding and other front-to-back case workflows, impacting business functions such as onboarding operations, customer service intake, and case processing teams.
Governance and process controls were adjusted to enable faster time-to-change for business rules and workflows, supported by the Case Manager configuration and the Content Navigator UI for business users. Union Bank and Pyramid Solutions reported measurable operational improvements and reduced onboarding times as outcomes of the implementation.
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Buyer Intent: Companies Evaluating Pyramid Solutions Services
- Ellsworth Adhesives, a United States based Distribution organization with 1050 Employees
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