Raya IT
26th July St, Touristic zone, 6th of October,
Giza, 12568,
Egypt
Giza, 12568,
Egypt
202 382 76 000
Professional Services
Raya IT
List of Software Implementations where Raya IT is Reseller or System Integrator
Raya IT, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Raya IT collaboration with software players such as OpenText, Oracle and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Raya IT is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Raya IT | Oracle | Oracle Cloud ERP | ERP Financial | ERP Financial Management |
| Raya IT | Oracle | Oracle Cloud HCM | Core HR | HCM |
| Raya IT | Oracle | Oracle Cloud SCM | Supply Chain Management | SCM |
| Raya IT | OpenText | OpenText IT Operations Cloud | IT Service Management | ITSM |
| Raya IT | OpenText | OpenText IT Operations Aviator | Chatbots and Conversational AI | AI-Powered Application |
| Raya IT | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | ITSM |
| Raya IT | OpenText | OpenText Operations Orchestration | Robotic Process Automation | PaaS |
| Raya IT | OpenText | OpenText Universal Discovery and CMDB | Database Management | IaaS |
List of Software Implementations where Raya IT is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Operations Orchestration | Robotic Process Automation | 2024 | In 2024, Export Development Bank of Egypt implemented OpenText Operations Orchestration as part of an OpenText IT Operations Cloud deployment and a broader Robotic Process Automation initiative. The engagement included systems integration support by Raya IT, aligning automation tooling with the bank's customer-centric service management strategy. The technical implementation combined OpenText Service Management Automation X SMAX, OpenText Operations Orchestration OO, and OpenText Universal Discovery and CMDB. SMAX was configured to provide smart IT service management capabilities including self-service, workflow automation, and private generative AI enabled support, while OO was used to author and run orchestration workflows and Universal Discovery populated the CMDB through automated discovery and mapping routines. Integrations were executed using the vendors standard APIs and connectors, enabling native data exchange between SMAX, OO, and the Universal Discovery and CMDB components. OO workflows were applied to automate and orchestrate IT processes, optimize operational performance, and enforce more stringent security controls, and SMAX workflows were extended beyond IT into line of business processes for finance and HR. Governance and rollout were driven by the bank's technology leadership including the Chief Technology and Information Officer, with Head of Governance and the IT Service Delivery Unit Head instrumental in customizing workflows and applications to business requirements. The program emphasized extending SMAX to non-IT departments, with plans to automate administration affairs, human capital, and corporate communications using low-code style workflow customization and centralized service management. Explicit outcomes reported include accelerated digital transformation, enhanced operational efficiencies and innovation across IT operations, and a shift to largely paperless IT financial management supporting ESG objectives. The deployment delivered reduced errors, improved accuracy, real-time tracking for financial control and HR management, and optimized IT operations through integrated orchestration and discovery capabilities. | |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | 2024 | In 2024, Export Development Bank of Egypt deployed OpenText Service Management Automation X (SMAX) as its IT Service Management platform to address a traditional IT infrastructure that had become complex to maintain and lacked reporting capabilities. The implementation aligned IT operations with the bank's customer-centric service management strategy and targeted improvements across both IT and non-IT service workflows. OpenText Service Management Automation X (SMAX) was configured to deliver smart self-serve capabilities, automate manual and paper-based processes, and digitize IT financial management documentation. The deployment leveraged SMAX platform features for configurable workflows and low-code customization to enable tailored service request and tracking flows, and to extend support beyond IT into finance and human capital management. The solution incorporates private generative AI capabilities to enhance support automation and knowledge-driven handling of incidents and requests. The program integrated SMAX with OpenText Operations Orchestration to automate, integrate and orchestrate IT processes, and with OpenText Universal Discovery and CMDB to discover, map, and manage configuration items across the environment, using native APIs and connectors. Operations Orchestration workflows were used to optimize IT operations performance and to apply more stringent security controls during orchestration. Deployment scope explicitly included IT service delivery as well as non-IT departments such as financial control and HR, and the bank operates from its headquarters in Cairo, Egypt. Raya IT served as the implementation partner and bank governance was driven by the Head of Governance and the IT Service Delivery Unit Head, who led workflow customization and rollout planning. Governance efforts focused on extending SMAX into non-IT departments, improving accuracy and enabling real-time tracking, with emphasis on configurable workflow governance, process ownership, and staged rollout to business units. Outcomes reported in the implementation narrative include enhanced operational efficiencies and innovation in IT infrastructure management, accelerated digital transformation aligned with service management goals, reduced errors and improved accuracy in non-IT processes, real-time tracking capabilities for better financial and HR control, and a largely paperless IT financial management environment that supports the bank's ESG objectives. | |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Universal Discovery and CMDB | Database Management | 2024 | In 2024, Export Development Bank of Egypt implemented OpenText Universal Discovery and CMDB, a Database Management application. The deployment was executed as part of a broader OpenText IT Operations SMAX rollout to increase IT visibility and asset tracking across the organization. OpenText Universal Discovery and CMDB was configured to perform automated discovery, normalization of configuration items, and authoritative configuration management tied to asset inventory and reconciliation. The implementation extended discovery driven reconciliation into finance and HR records to enable automation of non IT processes and to populate operational dashboards for service mapping and infrastructure visibility. Implementation and integration were delivered with partner Raya IT, linking Universal Discovery and CMDB to OpenText SMAX for IT service management and orchestration. Operational scope covered IT, finance, and HR departments across EBank's Middle East operations, centralizing configuration data and providing real time visibility for infrastructure and service owners. Governance moved toward centralized CMDB stewardship with automated reconciliation workflows that align financial asset records to discovery sources, supporting a largely paperless IT financial process. Explicit outcomes reported from the implementation include real time infrastructure monitoring and improved budget control. | |
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Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText IT Operations Aviator | Chatbots and Conversational AI | 2024 |
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Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText IT Operations Cloud | IT Service Management | 2024 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud SCM | Supply Chain Management | 2021 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud HCM | Core HR | 2021 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud ERP | ERP Financial | 2021 |
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IT Decision Makers and Key Stakeholders at Raya IT
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Raya IT Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Raya IT software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Raya IT System Integrator / VAR Profile
Raya IT is a system integrator and technology consulting firm headquartered in Giza, Egypt, with approximately 900 employees and annual revenues of $140M.
Raya IT implements and supports enterprise applications across markets such as PaaS, ITSM, IaaS, AI-Powered Application and SCM.
APPS RUN THE WORLD tracks 8 verified Raya IT software implementations across industries and regions, including: Export Development Bank of Egypt where Raya IT implemented OpenText Operations Orchestration, Export Development Bank of Egypt where Raya IT implemented OpenText Service Management Automation X (SMAX), and Export Development Bank of Egypt where Raya IT implemented OpenText Universal Discovery and CMDB.
Raya IT has a strategic VAR/SI partnership with OpenText and Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Raya IT partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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